Shift Supervisor

2 weeks ago

Williams Lake, Canada Tim Hortons Full time

At Tim Hortons, we're looking for a skilled Shift Supervisor to support our management team in monitoring the day-to-day activities of our employees. This role is responsible for ensuring that our business runs smoothly, and we deliver exceptional customer service and create a positive and safe work environment for our employees.

Key Responsibilities:

  • Monitor and plan the day-to-day activities of employees, coordinate breaks, and keep management informed of area activities and significant issues.
  • Create and maintain a safe and positive work environment free of harassment and violence.
  • Model company brand standards and adhere to all policies and SOP's in a professional manner.
  • Complete opening, daily, and closing procedures/checklist in accordance with company policies.
  • Operate cash registers and void transactions as needed.
  • Follow all company cash handling policies and maintain proper security of cash at all times.
  • Transfer supplies and equipment between storage and work areas.
  • Resolve customer complaints in a manner consistent with policy and with customer satisfaction in mind.
  • Practice excellent food safety and sanitation practices and comply with all H&S standards.
  • Prepare employee schedules, ensure coverage, and deliver brand training for cross-training.
  • Coach, mentor, and discipline employees as required.
  • Implement product rotation based on product code dates, order product, and participate in inventory count on a monthly basis.
  • Place and receive product, and perform monthly inventory.
  • Deliver training for new employees.
  • Monitor compliance with safety guidelines, build awareness about safety, and report injuries immediately.
  • Assist in brand training.
  • Respond to guest injuries and property damage, complete reports when required.

Requirements:

  • High School diploma or equivalent.
  • Minimum 6 months supervisory/lead experience.
  • Food & Beverage, cash handling, and customer service experience.
  • Ability to speak, read, and comprehend instructions, policy documents, and converse comfortably with customers.
  • Demonstrate ability to interact with the public and coworkers in a friendly, enthusiastic, and outgoing manner.
  • First Aid and Food Safety Certificate would be an asset.

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