Order Picking Specialist
3 weeks ago
Job Summary:
The Customer Success Manager will act as WIPTEC's primary contact for our customers, ensuring that their requirements and expectations are understood and met. This role involves project management, schedule tracking, budget management, and efficient communication with clients. The incumbent will travel to clients' sites to attend meetings and participate in committees, optimizing costs while maintaining and improving the customer experience.
Key Responsibilities:
- Act as the primary contact for customer managers.
- Ensure follow-up for accurate, quality, and speedy processing of online orders, retail, and wholesale distribution.
- Implement systems, policies, and controls to measure and improve performance indicators related to the level of service agreed upon with customers.
- Prepare and facilitate quarterly strategic reviews to review service needs and utilization.
- Develop partnerships and relationships with key WIPTEC and client personnel.
- Work closely with the customer's supply chain and marketing teams to plan and anticipate order picking service needs.
- Analyze expected customer growth and ensure availability of resources in the various areas, particularly in terms of order processing capacity and warehousing.
- Promote productivity improvement and cost reduction measures and collaborate in the implementation of changes in the areas where these measures apply.
- Deploy the necessary processes to support new sales initiatives to existing and new customers.
- Ensure that all relevant information is collected for each project, coordinate internal follow-up for the various files in progress to ensure customer satisfaction.
- Monitor the progress of projects versus the expected costs on an ongoing basis and take corrective and preventive actions as required.
- Integrate 'Lean' techniques and methods to offer the best productivity and accuracy in order preparation and to optimize inventory management.
- Develop a relationship of trust with customers by proposing innovative solutions adapted to their needs.
- Support practices related to the respect of regulations and compliance, particularly in terms of customs processes.
- Work with the client's management team to analyze trends and implement new initiatives to ensure optimal performance in terms of order delivery time and customer experience.
- Participate in the budget process, managing and reporting on specific budget items.
- Perform all related tasks in line with customer requests.
- Manage the account management team.
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