Restaurant Operations Manager
2 weeks ago
At Tim Hortons, we are seeking a highly skilled Restaurant Operations Manager to oversee the daily operations of our dining establishment. The ideal candidate will have a strong background in food service management and be able to effectively supervise a team of 3-4 staff members.
- Key Responsibilities:
- Set staff work schedules and ensure adequate staffing levels to meet customer demand.
- Supervise staff and provide guidance on food preparation, customer service, and overall restaurant operations.
- Train staff on new procedures and policies to ensure a high level of customer satisfaction.
- Determine the type of services to be offered and implement operational procedures to meet customer needs.
- Organize and maintain inventory levels to minimize waste and ensure efficient use of resources.
- Ensure health and safety regulations are followed at all times.
- Negotiate arrangements with suppliers for food and other supplies.
- Negotiate with clients for catering or use of facilities.
- Address customers' complaints or concerns in a professional and courteous manner.
- Provide exceptional customer service to ensure customer satisfaction and loyalty.
- Plan, organize, direct, control, and evaluate daily operations to ensure efficiency and effectiveness.
Requirements:
- College/CEGEP education.
- 1 year to less than 2 years of experience in food service management.
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