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Restaurant Operations Manager

4 weeks ago

Gravenhurst, Ontario, Canada Tim Hortons Full time
Restaurant Operations Manager

At Tim Hortons, we are seeking a highly skilled Restaurant Operations Manager to oversee the daily operations of our dining establishment. The ideal candidate will have a strong background in food service management and be able to effectively supervise a team of 3-4 staff members.

  • Key Responsibilities:
  • Set staff work schedules and ensure adequate staffing levels to meet customer demand.
  • Supervise staff and provide guidance on food preparation, customer service, and overall restaurant operations.
  • Train staff on new procedures and policies to ensure a high level of customer satisfaction.
  • Determine the type of services to be offered and implement operational procedures to meet customer needs.
  • Organize and maintain inventory levels to minimize waste and ensure efficient use of resources.
  • Ensure health and safety regulations are followed at all times.
  • Negotiate arrangements with suppliers for food and other supplies.
  • Negotiate with clients for catering or use of facilities.
  • Address customers' complaints or concerns in a professional and courteous manner.
  • Provide exceptional customer service to ensure customer satisfaction and loyalty.
  • Plan, organize, direct, control, and evaluate daily operations to ensure efficiency and effectiveness.

Requirements:

  • College/CEGEP education.
  • 1 year to less than 2 years of experience in food service management.