Chief Technology Operations Officer

1 week ago

Vancouver, Canada lululemon Full time
Drive Enterprise Growth with Strategic Workforce Enablement

At lululemon, we're innovating performance apparel for yoga, running, training, and other athletic pursuits. We set the bar in technical fabrics and functional design, creating transformational products and experiences that support people in moving, growing, connecting, and being well.

We owe our success to our innovative product, emphasis on stores, commitment to our people, and connections in every community we're in. Our focus is on creating positive change to build a healthier, thriving future – including an equitable, inclusive, and growth-focused environment for our people.

About this Role

The Chief Technology Operations Officer will be part of the Technology Workforce Enablement & Vendor Management team, reporting to the Senior Director, Technology Workforce Enablement & Vendor Management. This team is responsible for technology labor/workforce strategy, standards, governance, reporting, employee learning and development, training, and vendor management.

A day in the life:

This Sr. Manager will drive growth of the enterprise through technology, developing premier technology workforce strategies, governance processes, and workforce reporting capabilities. Key responsibilities include:

  • Designing, formalizing, and delivering workforce strategic support, facilitating communication and collaboration, elevating, and driving workforce efficiency, and ensuring the successful execution of key enterprise-wide complex initiatives in support of the technology organization.
  • Establishing a vision and strategy for workforce governance, designing, enrolling, and governing processes and policies.
  • Designing, formalizing, and delivering workforce reporting tools, standards, and reports for technology leaders, leading to data-driven decisions.
  • Identifying opportunities, defining clear paths forward from ambiguity, and delivering points of view through storytelling by joining the dots for leadership.
  • Partnering with the technology leadership team to establish and drive strategic decision-making on all things workforce strategy.
  • Partnering with cross-functional leadership teams (e.g., P&C, FP&A, Tech portfolio, vendor management, procurement) to align on enterprise policies and tailored approaches for the Technology organization.
  • Leading a team of Program Managers, Project Managers, and Analysts to drive delivery of all Workforce Enablement capabilities they are accountable for delivering.
Qualifications

To succeed in this role, you'll need:

  • 5+ years of experience leading and developing dynamic teams of program managers, project managers, and analysts.
  • 8+ years of experience in workforce management and workforce strategy in a global company.
  • Relevant experience with delivery and engineering environments to understand different team types and compositions and apply them toward workforce standards or similar environments.
  • Relevant experience in Data Analysis, Visualization & Reporting.
  • Responsibility for driving insights from workforce reporting and other data gathered to support leadership decision-making in defining the future of workforce strategy building scalable teams.
  • Excellent and effective communication style to drive decision-making at Technology Leadership level while partnering closely with cross-functional partners highlighting risks and opportunities.
  • Exercises strong workforce management skills to enroll business efficiently across all levels from IC to leaders within Technology & Business.
  • Establishes and drives strategic decision-making, breadth perspectives, and operational excellence across the tech organization to enable scaling and continual evolution necessary for success.
Must-Haves

To thrive in this role, you'll need to:

  • Acknowledge the presence of choice in every moment and take personal responsibility for your life.
  • Possess an entrepreneurial spirit and continuously innovate to achieve great results.
  • Communicate with honesty and kindness and create space for others to do the same.
  • Lead with courage, knowing the possibility of greatness is bigger than the fear of failure.
  • Foster connection by putting people first and building trusting relationships.
  • Integrate fun and joy as a way of being and working, aka don't take yourself too seriously.
Additional Notes

Please note that authorization to work in Canada is required for this role. Compensation and Benefits Package: Lululemon's compensation offerings are grounded in a pay-for-performance philosophy that recognizes exceptional individual and team performance. The typical hiring range for this position is $134,100-$176,000 annually; base pay offered is based on market location and may vary depending on job-related knowledge, skills, experience, and internal equity. As part of our total rewards offering, permanent employees in this position may be eligible for our competitive annual bonus program, subject to program eligibility requirements.

Lululemon invests in our people as a top priority. We believe that when life works, work works. We strive to be the place where inclusive leaders come to develop and enable all to be well. Recognizing our teams for their performance and dedication, other components of our total rewards offerings include support of career development, wellbeing, and personal growth:

  • Extended health and dental benefits, and mental health plans.
  • Paid time off.
  • Savings and retirement plan matching.
  • Generous employee discount.
  • Fitness & yoga classes.
  • Parenthood top-up.
  • Extensive catalog of development course offerings.
  • People networks, mentorship programs, and leadership series (to name a few).

Note: The incentive programs, benefits, and perks have certain eligibility requirements. The Company reserves the right to alter these incentive programs, benefits, and perks in whole or part at any time without advance notice.

This role is classified as [Hybrid] under our SSC Workplace Policy: Hybrid. In-person collaboration is important, and much of the role can be performed remotely. Work is performed onsite at least 3 days per week.

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