Data Centre Specialist

2 weeks ago

Stratford, Ontario, Canada Royal Bank of Canada> Full time

Job Summary

Job Description

What is the opportunity?

The successful candidate will be responsible for the efficient installation, operation, and maintenance of computer systems in an enterprise mission-critical data center. This includes completing preventative maintenance, work requests, and responding to day-to-day operational activities on a 24-hour, 7-day rotation.

Personnel will provide support for electronic hardware installations within data centre cabinets, including cabling requirements, management module configuration, and troubleshooting using a remote operations model.

The incumbent will assist in executing tasks in highly sensitive environments and provide general supervision of vendors and building systems, including computer and network hardware.

The individual will be the primary contact for all client, security, and operational engagements during their scheduled shift. This focal point will drive daily priorities and distribute work to additional team members when needed.

Key Responsibilities

  • Assist with ongoing issues with day-to-day operations by responding to incident engagements, audit requirements, and process documentation.
  • Ensure all requests within the ticketing system are acted on accordingly and status updates are submitted for any new or existing hardware installations.
  • Perform hardware upgrades, firmware updates, troubleshoot remote connectivity, resolve build errors or hardware issues, and perform diagnostics.
  • Handle deliveries of computer equipment and parts that arrive on site and administer the inventory as required.
  • Communicate with other technology platform clients to determine client demands and assist with various vendor equipment.
  • Participate in checking and monitoring of control room operations, building systems, and assist with preventative maintenance duties.
  • Assist with documentation and policy creation. Coordinate and attend training sessions as required.
  • May be the only IT staff member on duty during certain shifts; may be required to work extended periods of time without relief when responding to priority/emergency situations (including extreme weather and/or overtime type assignments).

Requirements

  • High School Diploma or GED equivalent.
  • Experience with computer operating systems, software, and hardware.
  • Physical requirement to include stooping, standing, climbing, and frequent lifting of a minimum of 50 lbs of equipment (computer systems, tools, ladders) and ability to safely use lifting devices.
  • Able to work on a 24-hour, 7-day rotation.

Preferred Qualifications

  • Trade certificate and other technical training would be considered an asset.
  • Information Technology certifications, including ITIL, Network+, A+, CCNA.
  • Experience with HVAC, chillers, and electrical and mechanical components.
  • Possess and maintain a valid driver's license and good driving record with periodic checks.

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

  • A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, and stock where applicable.
  • Leaders who support your development through coaching and managing opportunities.
  • Ability to make a difference and lasting impact.
  • Work in a dynamic, collaborative, progressive, and high-performing team.
  • Opportunities to take on progressively greater accountabilities.
  • Participation with implementations of new and emerging technologies.

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