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OMNI Department Manager

2 months ago

Thunder Bay, Ontario, Canada Walmart Canada Full time
Job Summary

The OMNI Department Manager will provide exceptional customer service by offering assistance to meet the customer's shopping needs. This will be accomplished by contributing to the overall processes for Online Grocery and other related services directly and through follow-up with OMNI Associates.

Key Responsibilities
  • Participate in the training and development of all OMNI Associates to ensure they have the necessary skills to provide excellent customer service.
  • Complete Back Office Setup, including Review of Future Grocery Order Summary, Grocery Order Daily Pickup Report, Confirmation of Daily Orders, Identification of Payment Exceptions, Identification of Picks, Determination of workload by commodity, Assignation of CFAs, Fills in Staging Whiteboards, and Setting up of Handhelds/Printers for CFAs.
  • Check email and AMP+ for Action Items and complete tasks accordingly.
  • Complete daily picks, where necessary, and perform post-pick activities, such as clearing and setting Service Stations, Tote Cleaning, maintaining e-commerce cleaning standards, and ensuring the Back Office is ready for the next day.
  • Lead by example, greeting all customers in a polite and friendly manner, and assist by promoting products/services, locating merchandise, and making purchase decisions.
Requirements

Outlined below are the required minimum qualifications for this position.

Preferred Qualifications

Outlined below are the optional preferred qualifications for this position.

Walmart Canada is committed to accommodating the disability-related needs of applicants and associates as required by law.