Security Department Manager
2 weeks ago
Job Summary
We are seeking a highly skilled and experienced Security Shift Manager to join our team at Gateway Casinos & Entertainment Limited. As a Security Shift Manager, you will be responsible for the administration and day-to-day management of security supervisors and staff, as well as the operation of the department.
Key Responsibilities
- Protect the assets of the corporation by monitoring all operations and gaming activities throughout the facility.
- Oversee investigations of major occurrences such as minors gaining entry, criminal acts committed on company property, breaches of integrity and occurrences subject to significant risk in terms of liability.
- Respond to escalated patron complaints, and major occurrences such as: fire alarms, bomb threats, and evacuation procedures strictly adhering to the policies and procedures outlined in the Departmental or Internal Control Manual.
- Ensure files and records (ie: key logs, visitor passes) are accounted for in accordance to Security Department policies.
- Monitor training strategies for supervisors and staff, ensure technical training, internal customer service training and succession planning are provided
- Responsible for department scheduling, administration of time off requests, payroll reconciliation and attendance management. Assist the Department Manager with the administration of the departmental budget by monitoring use of overtime, tracking of scheduled hours, managing operating expenses, etc.
- Maintain a clean and safe work environment. Ensure staff comply with safety procedures including use of required safety equipment, proper lifting techniques and identify unsafe practices or conditions
Requirements
- College diploma or equivalent with focus in Law and Security, Law and Justice, Criminology or a related field.
- Completion of a management-training program is required.
- Managerial experience in gaming or related field of three (3) or more years
- First Aid and CPR certification.
- Possess strong organizational, interpersonal, analytical, communication and managerial skills.
About Us
Gateway Casinos & Entertainment Limited is one of the largest and most diversified gaming and entertainment companies in Canada. We offer a dynamic and fun work environment, with opportunities for career advancement and professional growth. Our employees thrive with ongoing training and leadership programs, and we celebrate and empower our team members who make it all possible.
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