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Business Systems Consultant
1 month ago
Job Summary:
We are seeking a highly skilled Business Systems Consultant & Architect to join our Technology Services Division. As a key member of our team, you will be responsible for providing oversight and leading the implementation of multiple strategic initiatives, focusing on ServiceNow's ITSM and Asset Management components.
Key Responsibilities:
- Design and develop process workflows within the ServiceNow platform, leveraging best practices and aligning with business objectives.
- Collaborate with stakeholders to understand process requirements and translate them into efficient and scalable workflows.
- Configure and customize ServiceNow modules to automate processes and improve operational efficiency.
- Test and validate workflows to ensure they meet quality standards and functional requirements.
- Document process workflows to support knowledge sharing and training initiatives.
- Continuously monitor and optimize workflows to enhance performance and user experience.
- Act as a liaison between the development, operations, and business teams.
- Provide trusted advice on ITAM transformation and technology enablement.
- Participate in defining requirements, processes, and procedures for asset management strategies.
- Collaborate with key stakeholders to identify, assess, and mitigate risks associated with IT service delivery.
- Lead and optimize IT Service Management processes in alignment with ITIL best practices.
- Perform assessment of current state, define target state, and prepare roadmap to achieve the target state.
Requirements:
- Post-secondary education in Computer Science, Information Technology, or an equivalent combination of education and experience.
- Experience with IT operations and enterprise processes.
- Extensive experience in the architecture, configuration, and implementation of ServiceNow or a similar platform.
- Experience in configuring and customizing ServiceNow modules.
- Excellent communication and interpersonal skills.
- Strong analytical and problem-solving skills.
Why Join Us:
The City of Toronto is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
Accommodation:
The City of Toronto is committed to creating an accessible and inclusive organization. Should you require accommodation through any stage of the recruitment process, please make it known when contacted.
