Banquet Operations Manager

4 weeks ago

Kingston, Ontario, Canada Easton's Group of Hotels Full time
Job Overview

As a key member of our Easton's Group of Hotels team, the Banquet Manager will oversee the execution of all banquet events to ensure exceptional performance, superior guest service, and maximum profitability. This role requires a strong leader who can maintain quality, service, and operating standards as established by the Brand, while adhering to federal, state, and local regulations concerning health and safety compliance.

Duties and Responsibilities

Financial Returns

  • Control departmental labor and expenses, providing input into the preparation of the annual departmental operating budget.

People

  • Supervise day-to-day activities of the banquet department, communicate objectives, and schedule/assign work. Communicate and enforce policies and procedures.
  • Recommend and/or initiate salary, disciplinary, or other staffing-related actions in accordance with company rules and policies. Alert management of potentially serious issues.
  • Ensure all staff is properly trained and has the tools and equipment needed to effectively carry out their job functions.
  • Promote teamwork and quality service through daily communication and coordination with other departments, including Sales and Marketing, Catering, Housekeeping, Accounting, Maintenance, and Guest Services.
  • Interact with outside contacts, including guests, vendors, agencies, and other organizations as needed.

Guest Experience

  • Ensure guests are greeted upon arrival and respond to guest requests and complaints in a prompt and professional manner. Establish and implement appropriate service recovery guidelines to ensure total guest satisfaction.
  • Review guest check with client after function and obtain signature.

Responsible Business

  • Ensure that rooms are set-up and service delivery is carried out according to guest expectations and banquet event order. Conduct pre-function meetings with scheduled staff and review all information pertinent to the service and set-up of groups.
  • Meet with Kitchen Staff to review scheduled groups' menu, ensuring agreement on delivery times, amounts, and arrangements. Coordinate any AV equipment or other technical needs.
  • Maintain procedures to ensure the security and proper storage of banquet inventory and equipment, as well as the security of monies, credit, and financial transactions.
  • Ensure that equipment is prepared for the following day's work and that all banquet equipment is in proper operational condition and is cleaned on a regular basis.
  • Notify Engineering immediately of any maintenance and repair needs.

Qualifications and Requirements

Some college or advanced food and beverage operations training and two years' experience in banquets or food and beverage operations, including one-year supervisory experience, or an equivalent combination of education and experience. Must speak fluent English.

This job requires the ability to perform the following:

  • Carrying or lifting items weighing up to 50 pounds
  • Moving about the function areas
  • Handling objects
  • Bending, stooping, kneeling

Other:

  • Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees, and third parties that reflects highly on the hotel, the brand, and the Company.
  • Reading and writing abilities are utilized often when completing paperwork and banquet event orders, interpreting results, giving and receiving instructions, and training.
  • Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently.
  • Problem-solving, reasoning, motivating, organizational, and training abilities are used often.
  • Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency.
  • May be required to work nights, weekends, and/or holidays.

  • Banquet Operations Manager

    1 month ago

    Kingston, Ontario, Canada Easton's Group of Hotels Full time

    Job OverviewAs a key member of our Easton's Group of Hotels team, the Banquet Manager will be responsible for overseeing the execution of all banquet events to ensure exceptional performance, superior guest service, and maximum profitability. This role requires a strong focus on maintaining quality, service, and operating standards as established by the...

  • Banquet Operations Manager

    1 month ago

    Kingston, Ontario, Canada Easton's Group of Hotels Full time

    Job OverviewAs a key member of our Easton's Group of Hotels team, the Banquet Manager will be responsible for overseeing the execution of all banquet events to ensure exceptional performance, superior guest service, and maximum profitability. This role requires a strong focus on maintaining quality, service, and operating standards as established by the...

  • Banquet Operations Manager

    4 weeks ago

    Kingston, Ontario, Canada Easton's Group of Hotels Full time

    Job OverviewAs a key member of our Easton's Group of Hotels team, the Banquet Manager will oversee the execution of all banquet events to ensure exceptional performance, superior guest service, and maximum profitability. This role requires a strong focus on maintaining quality, service, and operating standards as established by the Brand.Duties and...

  • Banquet Operations Manager

    4 weeks ago

    Kingston, Ontario, Canada Easton's Group of Hotels Full time

    Job OverviewAs a key member of our Easton's Group of Hotels team, the Banquet Manager will oversee the execution of all banquet events to ensure exceptional performance, superior guest service, and maximum profitability. This role requires a strong focus on maintaining quality, service, and operating standards as established by the Brand.Duties and...

  • Banquet Operations Manager

    2 months ago

    Kingston, Ontario, Canada Easton's Group of Hotels Full time

    Job OverviewAs a key member of our Easton's Group of Hotels team, the Banquet Manager will oversee the execution of all banquet events to ensure exceptional performance, superior guest service, and maximum profitability. This role requires a strong leader who can maintain quality, service, and operating standards as established by the Brand, while adhering...

  • Banquet Operations Manager

    2 months ago

    Kingston, Ontario, Canada Easton's Group of Hotels Full time

    Job OverviewAs a key member of our Easton's Group of Hotels team, the Banquet Manager will oversee the execution of all banquet events to ensure exceptional performance, superior guest service, and maximum profitability. This role requires a strong leader who can maintain quality, service, and operating standards as established by the Brand, while adhering...

  • Banquet Operations Coordinator

    3 days ago

    Kingston, Ontario, Canada Easton's Group of Hotels Full time

    Banquet Manager Job SummaryThis role oversees the execution of all banquet events, ensuring superior guest service and maximum profitability. The Banquet Manager maintains quality, service, and operating standards, adhering to federal, state, and local regulations.Key Responsibilities Control departmental labor and expenses, providing input into the...

  • Banquet Manager

    2 months ago

    Kingston, Ontario, Canada Easton's Group of Hotels Full time

    Job SummaryWe are seeking a highly skilled and experienced Banquet Manager to join our team at Easton's Group of Hotels. As a Banquet Manager, you will be responsible for overseeing the execution of all banquet events to ensure optimum performance, superior guest service, and maximum profitability of all functions.Key ResponsibilitiesFinancial...

  • Banquet Manager

    2 months ago

    Kingston, Ontario, Canada Easton's Group of Hotels Full time

    Job SummaryWe are seeking a highly skilled and experienced Banquet Manager to join our team at Easton's Group of Hotels. As a Banquet Manager, you will be responsible for overseeing the execution of all banquet events to ensure optimum performance, superior guest service, and maximum profitability of all functions.Key ResponsibilitiesFinancial...

  • Food and Beverage Operations Manager

    1 month ago

    Kingston, Ontario, Canada Easton's Group of Hotels Full time

    Job OverviewAs a key member of our Easton's Group of Hotels team, the Food and Beverage Manager will be responsible for overseeing the daily operations of our food and beverage outlets. This includes ensuring that our guests receive exceptional service and that our food and beverage standards are consistently met.Key ResponsibilitiesFinancial Returns:Develop...

  • Food and Beverage Operations Manager

    1 month ago

    Kingston, Ontario, Canada Easton's Group of Hotels Full time

    Job OverviewAs a key member of our Easton's Group of Hotels team, the Food and Beverage Manager will be responsible for overseeing the daily operations of our food and beverage outlets. This includes ensuring that our guests receive exceptional service and that our food and beverage standards are consistently met.Key ResponsibilitiesFinancial Returns:Develop...

  • Restaurant Operations Assistant

    5 days ago

    Kingston, Ontario, Canada ONTARIO INC. Full time

    Job Summary: Ontario Inc. is seeking a skilled Restaurant Operations Assistant to join our team. As a key member of our kitchen staff, you will be responsible for coordinating events, planning menus, and supervising staff. Key Responsibilities:Event Coordination: Coordinate special events, such as banquets and buffets, to ensure seamless execution and...

  • Operations Manager

    1 month ago

    Kingston, Ontario, Canada Easton's Group of Hotels Full time

    Job OverviewAs an Operations Manager at Easton's Group of Hotels, you will play a key role in ensuring the smooth operation of our hotels. Your primary responsibility will be to assist the General Manager in managing the day-to-day operations of the hotel, with a focus on maximizing profitability and delivering superior service and product quality.Duties and...

  • Operations Manager

    1 month ago

    Kingston, Ontario, Canada Easton's Group of Hotels Full time

    Job OverviewAs an Operations Manager at Easton's Group of Hotels, you will play a key role in ensuring the smooth operation of our hotels. Your primary responsibility will be to assist the General Manager in managing the day-to-day operations of the hotel, with a focus on maximizing profitability and delivering superior service and product quality.Duties and...

  • Operations Manager

    3 weeks ago

    Kingston, Ontario, Canada CIRCLE K Full time

    Job Summary: We are seeking a highly motivated and experienced Operations Manager to join our team at CIRCLE K. As an Operations Manager, you will be responsible for directing and controlling daily operations, evaluating daily operations, managing staff, and assigning duties.Key Responsibilities:Direct and control daily operations to ensure efficient and...

  • Operations Manager

    2 months ago

    Kingston, Ontario, Canada CIRCLE K Full time

    Job DescriptionCIRCLE K is seeking a highly skilled and experienced Assistant Manager to join our team. As a key member of our management team, you will be responsible for overseeing daily operations, managing staff, and driving business growth.Key ResponsibilitiesOperations Management: Direct and control daily operations, ensuring seamless execution of...

  • Operations Manager

    1 month ago

    Kingston, Ontario, Canada CIRCLE K Full time

    Job DescriptionCircle K is seeking a highly skilled and experienced Assistant Manager to join our team. As a key member of our management team, you will be responsible for overseeing daily operations, managing staff, and driving sales growth.Key ResponsibilitiesOperations Management: Direct and control daily operations, ensuring seamless execution of...

  • Operations Manager

    4 weeks ago

    Kingston, Ontario, Canada CIRCLE K Full time

    Job DescriptionCircle K is seeking a highly skilled and experienced Assistant Manager to join our team. As a key member of our management team, you will be responsible for overseeing daily operations, managing staff, and driving sales growth.Key ResponsibilitiesOperations Management: Direct and control daily operations, ensuring seamless execution of...

  • Operations Manager

    2 months ago

    Kingston, Ontario, Canada CIRCLE K Full time

    Job DescriptionCIRCLE K is seeking a highly skilled and experienced Assistant Manager to join our team. As a key member of our management team, you will be responsible for overseeing daily operations, managing staff, and driving business growth.Key ResponsibilitiesOperations Management: Direct and control daily operations, ensuring seamless execution of...

  • Operations Manager

    3 weeks ago

    Kingston, Ontario, Canada CIRCLE K Full time

    Job DescriptionWe are seeking a highly skilled Operations Manager to join our team at CIRCLE K. The successful candidate will be responsible for directing and controlling daily operations, evaluating daily operations, and managing staff and assigning duties.Key ResponsibilitiesDirect and control daily operations to ensure efficient and effective store...