Professional Banking Associate Trainee

2 weeks ago

Hamilton, Ontario, Canada The Toronto-Dominion Bank (Canada) Full time

Job Summary:

We are seeking a Personal Banking Associate Trainee to join our team at The Toronto-Dominion Bank (Canada). As a key member of our banking operations team, you will play a critical role in delivering exceptional customer experiences and providing guidance to customers on banking solutions.

Key Responsibilities:

  • Establish and maintain impactful relationships with customers, providing guidance on banking solutions and services.
  • Engage customers in daily advice needs, service transactions, digital education, and customer problem resolution related to banking solutions.
  • Understand customer needs and guide them to the right contact person for appropriate solutions while exercising good judgment in confidential matters.
  • Build customer confidence on emerging digital banking trends by educating them on mobile, ATM, and online banking.
  • Support the frontline staff with scheduled cash and non-cash transactions, resolve critical issues, and report non-standard matters to management.
  • Recommend improvements to work practices, branch operations, and processes to enhance customer experience and achieve operational excellence.
  • Participate in the timely and accurate completion of business processes and procedures.
  • Ensure prepared documentation is accurate, reflects business intentions, and is consistent with relevant regulations and TD's Code of Conduct and Ethics.
  • Help build a positive and equitable work environment by promoting team effectiveness, participating in personal performance development, and sharing industry knowledge to achieve common objectives.

Requirements:

  • High School diploma and/or 1+ years of relevant experience.
  • Investment Funds Canada (IFC) or equivalent – post-appointment within 6 months.
  • Post-Secondary or Undergraduate degree (in related field) preferred.
  • Proficiency in using MS Office (Word, Excel, and Outlook), branch software, and internet.
  • Knowledge of banking solutions and processes to advise customers.
  • A self-starter who works independently in a dynamic work environment through strong administration, organizational, planning, and time management skills.
  • A dynamic, diligent, and effective influencer with a can-do attitude to exercise initiative and handle several tasks and changing priorities.
  • A strong communicator with established customer experience skills who can effectively connect, both verbally and in writing, with customers and related teams in a courteous and effective manner.
  • Must be mobile within the Hamilton region.

What We Offer:

We are committed to providing our colleagues with a Total Rewards package that reflects the investments we make in their well-being and career development. This includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.

Accommodation:

We are committed to providing a barrier-free work environment. Please let us know if you require any accommodations to participate in the interview process.

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