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Senior Business Analyst

2 months ago

Toronto, Ontario, Canada CB Canada Full time
Job Description

**Senior Business Analyst - UX Specialist**

We are seeking a highly skilled Senior Business Analyst - UX Specialist to join our team at CB Canada. As a key member of our organization, you will play a critical role in driving business growth and success through the application of user-centered design principles and methodologies.

Key Responsibilities
  • **Conduct User Research**: Determine and make recommendations for the best qualitative and quantitative user-centered research methodologies to identify business needs and direct business areas through the optimal UX process.
  • **Lead Research Activities**: Lead research activities that explore problems and opportunities for improvements, identify scope and priorities, gather sufficient data, and guide the following steps.
  • **Develop User Research Plans**: Create user research and usability testing plans that span every stage of service design up to the launch of a live application, including next phases for improvements.
  • **Conduct Usability Testing**: Conduct and lead moderated and unmoderated usability testing sessions.
  • **Monitor UX Project Execution**: Monitor UX project execution, including establishing and tracking UX project metrics and UX product scorecards.
  • **Create User Journeys**: Create user journeys, personas, process flow diagrams, surveys, and other appropriate artifacts to facilitate discussion and engagements.
  • **Analyze Data**: Analyze quantitative data with qualitative data to help drive product and design decisions.
  • **Present Research Findings**: Demonstrate and present the results of user research for executives.
  • **Define Performance Metrics**: Define performance metrics, analyze performance, find helpful data insights, and identify areas that need improvement.
  • **Collaborate with Teams**: Work collaboratively with user experience designers, content writers, development teams, product teams, users, and other stakeholders as part of an agile software development process.
  • **Mentor and Support**: Mentor and assist business analysts and UX designers as needed.
Requirements
  • **4+ years of UX research experience**
  • **Solid experience conducting qualitative and quantitative research**
  • **Experience with data analytics**
  • **Experience in developing user personas and journey maps**
  • **Experience in planning, prioritizing, conducting, analyzing, and communicating research**
  • **A dedicated advocate of a user-centered, evidence-based approach to product development**
  • **Excellent analytical, problem-solving, and decision-making skills**
  • **Verbal and written communication skills**
  • **Interpersonal and negotiation skills**
Preferred Qualifications
  • **Knowledge of Information Management principles and concepts**
  • **Ability to translate business and data requirements into specifications**
  • **Knowledge of Accessibility for Ontarians with Disability Act (AODA) and related regulations and standards**