Food Service Operations Director

2 weeks ago


Hamilton, Ontario, Canada Wendy's Full time
Job Description

We are seeking a skilled Restaurant General Manager to join our team at Wendy's. As the leader of our restaurant, you will be responsible for overseeing daily operations, ensuring high-quality customer service, and driving sales growth.

About the Role

This is a full-time position that requires a strong understanding of food service operations, excellent leadership skills, and the ability to work well under pressure. You will be responsible for managing a team of employees, maintaining a clean and safe working environment, and implementing effective marketing strategies to drive sales.

Key Responsibilities
  • Determine the type of services to be offered and implement operational procedures.
  • Conduct performance reviews and provide feedback to employees.
  • Cost products and services, ensuring profitability and efficiency.
  • Organize and maintain inventory, minimizing waste and excess stock.
  • Ensure health and safety regulations are followed, maintaining a clean and safe working environment.
  • Participate in marketing plans and implementation, promoting our brand and products.
  • Address customers' complaints or concerns, providing exceptional customer service.
  • Plan, organize, direct, control, and evaluate daily operations, achieving sales targets and improving customer satisfaction.
Requirements

To succeed in this role, you will need:

  • A Secondary (high) school graduation certificate.
  • 1 year to less than 2 years of experience in a similar role.
  • Excellent leadership and communication skills.
  • The ability to work well under pressure and make sound decisions quickly.
  • A strong understanding of food service operations and marketing principles.
Working Conditions

This is a fast-paced environment, requiring you to work efficiently and effectively. You will be required to stand for extended periods, handle heavy loads, and work in a physically demanding environment. However, you will also have the opportunity to work in a dynamic team, promote our brand, and drive sales growth.

Personal Suitability

We are looking for individuals who possess the following qualities:

  • Accuracy and attention to detail.
  • Excellent oral and written communication skills.
  • Efficient interpersonal skills and the ability to build strong relationships with colleagues and customers.
  • Flexibility and adaptability in a fast-paced environment.
  • Reliability and dependability in meeting deadlines and achieving goals.
Benefits

We offer a competitive salary, ranging from $45,000 to $60,000 per annum, depending on experience. This includes benefits such as:

  • A permanent work arrangement.
  • A 35-hour workweek.
  • Opportunities for professional development and career advancement.


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