Payment Systems Optimization Expert

1 day ago

Ottawa, Ontario, Canada GuruLink Full time

We are GuruLink, a leading technology company shaping the future of digital economy in Canada. Our mission is to empower Canadians to take control of their money and make the most out of life.

Job Description

We are seeking an experienced Payment Systems Optimization Expert to join our team. As a key member of our AppOps team, you will be responsible for enhancing and optimizing the availability, resiliency, and performance of our payment systems and applications.

You will lead day-to-day production support for our critical applications, driving proactive mitigation, automation, and scaling. Your primary focus will be on ensuring the uptime, availability, and performance of our national payment systems.

Responsibilities:
  • Day-to-day production support and uptime of production applications and systems to ensure high availability and adherence to Service Levels and performance parameters.
  • Implementation and support of application changes/releases from development, testing, and deployments, including automation across environments and preflight/post-implementation validations.
  • Development and implementation of scalable solutions to reduce manual intervention and streamline the process for application deployments/validations.
  • Leading technical post-implementation analysis and driving enhancements and improvements within Development, DevSecOps, and AppOps teams.
  • Proactive identification and resolution of emerging issues, engaging with technical/business teams to ensure rapid response and minimal customer impact.
  • Monitoring overall system performance and availability, configuring and optimizing alerts and logging.
  • Ensuring the security of our applications by adhering to security standards across all environments and supporting the elimination of vulnerabilities/threats through proactive detection.
  • Participation in Disaster Recovery planning, testing, and validation, as well as automating processes and procedures to streamline Application activities.
  • Optimization of application performance and leveraging performance data, monitoring/diagnostic tools to drive continuous service excellence.
  • Creation and maintenance of technical and support documentation for our systems, including features and functionality, operations, application support, and runbooks.
  • Response to and quick resolution of escalated issues, with 24/7 rotating on-call production support required.
Requirements:
  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • Experience with programming languages (e.g., Java, Spring) and willingness/ability to learn.
  • Experience using version control systems (e.g., Git) for managing codebases and collaboration.
  • Experience with scripting (e.g., Java, PowerShell, Python, Ansible).
  • Experience with microservices and containerization (e.g., Docker).
  • Experience with OpenShift Kubernetes.
  • Experience using tools such as Azure Monitor, Splunk, Dynatrace, and ServiceNow.
  • Good understanding of Agile development and Agile frameworks (e.g., JIRA, GitHub).
  • Good understanding of Service Management processes and operating procedures (Incident Management, Change Management, Problem Management, Event Management, Release Management).
  • Excellent written and verbal communication skills, with ability to engage with internal and external stakeholders.
  • Strong team player with ability to collaborate with all stakeholders in a dynamic environment.
  • Proactive and energetic technical specialist, able to quickly learn cutting-edge technologies and expand expertise.
  • Eligibility to work in Canada in a full-time capacity.

We require employees to complete a background check, which includes Canadian criminal record checks, public safety verification, ID cross-checks, employment verification, education verification, and other necessary checks.

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