Senior Software Developer and Technical Support Specialist
12 hours ago
We are seeking a highly motivated and professional individual to join our team as a Senior Software Developer and Technical Support Specialist. This is an excellent opportunity for someone who is a self-starter with an entrepreneurial spirit and a passion for programming and helping people.
Job DescriptionIn this role, you will have the opportunity to develop an in-house HelpDesk program, providing technical support to internal departments, designing and implementing software links between departments and external partner software, and working closely with the Development Team to create, maintain, and troubleshoot software applications. You will also aid staff with their use of IT equipment from initial set-up through to ongoing cybersecurity maintenance.
Responsibilities:- Collaborate with internal teams to write, test, and maintain API and software code to meet technical specifications.
- Debug, troubleshoot, and record software issues to identify and resolve defects or errors.
- Provide IT support to internal departments to address hardware and software-related inquiries, troubleshoot problems, and guide users through solutions via the helpdesk.
- Document and maintain IT support knowledge base, including FAQs and troubleshooting guides.
- Stay current with programming languages and technologies to contribute to continuous improvement efforts.
- Research and test software applications to make technical recommendations that streamline infrastructure.
- Collaborate with cross-functional teams to gather feedback and insights for software enhancements and improvements.
- IT Asset Management
- Knowledge of at least two of Java, C++, C#, Python.
- Experience in Javascript, Typescript, HTML.
- Experience in Windows operating systems, Office 365 suite & Azure.
- Familiarity with app development and backend support.
We offer competitive pay, health benefits, RRSP matching, and a supportive work environment that's geared toward lifelong learning and career development. Working here, you can make a difference in the lives of those we serve.
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