Store Director

4 days ago


Nanaimo, British Columbia, Canada PetSmart Store Support Group, Inc. Full time

At PetSmart Store Support Group, Inc., we are committed to delivering an exceptional customer experience and upholding our promise of 'Anything for Pets.'

The Retail Store Manager plays a vital role in achieving this goal. As a key member of our store team, you will be responsible for driving business results, leading a high-performing team, and ensuring that every customer interaction is positive and memorable.

About the Role
  • You will lead by example, demonstrating a customer-first mindset and fostering a culture of excellence within your store team.
  • Collaborate with your leadership team to drive sales growth, manage inventory levels, and optimize operational efficiency.
  • Maintain a deep understanding of your customers' needs and preferences, using this insight to inform product offerings and services.
  • Develop and implement strategies to improve customer engagement, loyalty, and retention.
  • Foster strong relationships with suppliers, partners, and other stakeholders to drive business growth and innovation.
About You
  • You have 4-6 years of retail leadership experience, preferably in a customer-facing environment.
  • You possess excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues, customers, and partners.
  • You are a strategic thinker, able to analyze complex data sets and make informed decisions to drive business results.
  • You are a natural leader, with the ability to motivate and inspire your team to achieve exceptional results.
  • You are adaptable, flexible, and willing to go above and beyond to meet the changing needs of your customers and colleagues.
What We Offer
  • A competitive salary and bonus structure, reflecting your individual performance and contributions to the business.
  • A comprehensive benefits package, including medical, dental, and vision coverage, as well as retirement savings options.
  • Ongoing training and development opportunities, designed to help you grow and succeed in your role.
  • A dynamic and supportive work environment, where your ideas and perspectives are valued and respected.
  • The chance to make a meaningful impact every day, helping pets and their owners live happier, healthier lives.

We believe that diversity and inclusion are essential to our success, and we strive to create an inclusive work environment where everyone feels welcome, valued, and empowered to thrive.



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