Guest Services Associate
1 day ago
CNIB Foundation is a charitable organization that provides support and services to individuals who are blind or partially sighted. Our mission is to change what it means to be blind in Canada.
The Role
We are seeking a Guest Services Associate to join our team at CNIB Lake Joe. In this role, you will be responsible for providing exceptional customer service to guests and staff alike. Your responsibilities will include:
* Acting as a point of contact for guests at Reception in the Welcome Centre
* Overseeing the arrivals and departures process for guests, including tracking room keys, printing out cabin/rooming lists, updating and maintaining emergency lists, and managing the phone on arrival and departure days to ensure prompt communication
* Assisting guests in other areas of the camp, including dining room duties such as setting tables, serving meals, clearing plates, and taking on the role of a Meal Lead
* Handling guest enquiries and feedback, resolving issues when possible, documenting information for tracking purposes, and passing along pressing information immediately to the Camp Office & Registration Coordinator
* Supporting guests with the application process, providing information about programs, completing registrations over the phone with guests
* Performing general office duties such as data entry, filing, photocopying, etc.
What We're Looking For
To succeed in this role, you will require:
* Strong interpersonal skills, including patience and effective communication
* Proficiency in Microsoft Office and Office 365, including word processing and experience working in a database environment, including queries
* Administrative and operational experience an asset
* Experience working in an office setting is an asset
* Knowledge of CampBrain software, an asset
* Excellent customer service skills and the ability to multitask
* Planning, organization, and time management skills
* Personal or professional experience relating to blindness and sight loss is considered an asset
About You
We welcome applications from individuals who share our passion for making a difference in the lives of individuals who are blind or partially sighted. If you have the required skills and qualifications, and are passionate about providing exceptional customer service, we encourage you to apply for this exciting opportunity.
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