Guest Services Coordinator

4 days ago

Toronto, Ontario, Canada BCforward Full time

BCforward is currently seeking a highly motivated Guest Service Coordinator for an opportunity in Toronto, ON M5J 2N9.

Position Title: Guest Service Coordinator

Location: Toronto, ON M5J 2N9

Anticipated Start Date: ASAP

Please note this is the target date and it is subject to change. BCforward will send official notice ahead of a confirmed start date.

Pay Range: $28/hr – $31/hr.

Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).

Expected Duration: 6+ Months Contract with possibility of extension

Job Type: Onsite

Description:

The Workplace Services Coordinator serves as the face of clients, creating an exceptional first impression for guests and acting as a valuable resource for employees. This business-critical, customer-facing role is responsible for front desk operations, office coordination, and ensuring a welcoming and organized workplace environment. If you have a background in hospitality, high-touch customer service, or front desk operations, this role offers an exciting opportunity to be part of one of the top workplaces in the world.

The Workplace Ambassador will report to the Associate Manager, Workplace Services. The Workplace Service Coordinator, Front Desk is a constant resource for our employees and makes the first direct impression on customers.

  • Deliver a guest experience that is unique and brings the brand to life.
  • Completely own front desk operations including greeting clients and employees, assigning badges with integrity.
  • Ensure the office is open and ready for business at the start of business hours and ensure the office is secure at the end of the day.
  • Ensure guests are properly signed into the Guest Management System; assign temporary badges as required.
  • Assist with the overall maintenance of the office space – requesting facilities support for all maintenance issues with building management via the internal work order system in a timely and efficient manner.
  • Accommodate special requests whenever possible and resolve all customer inquiries, issues, or complaints promptly and graciously.
  • Ensure the reception area and all supply areas are accurately displayed and show ready.
  • Assist with setting up multiple catering orders by delivering a first-class presentation.
  • Help direct visiting employees and executives to open workspaces and conference rooms; book rooms under last-minute circumstances.
  • Respond to and follow up on all incoming emails, direct messages, and cases through our internal work order system in a timely efficient manner.
  • Sign for and receive FedEx/UPS/courier packages.
  • Must have the capability to lift up to 50lbs.
  • Maintain and update team documents, playbooks, and guest services tools.
  • Maintain a presence on our internal communication applications.
  • Submit timesheet for approval every Friday
  • This is considered a "business-critical" role, and the person would be in the office, 5 business days a week.

Required Skills/Experience:

  • Have previous hospitality experience; candidates from luxury hospitality, high-end retail, or other high-touch customer service roles are particularly encouraged to apply.
  • The person selected will need to be energetic and very flexible with their schedule, given it can change with short notice and change weekly
  • Have excellent interpersonal communication skills, with a genuine warm, gracious, and professional demeanor in all interactions.
  • Proficiency in using Google Collaboration Tools (Gmail, GCal, Google Drive, etc)
  • Must be willing/able to learn and use our internal software application
  • Ability to take directions and follow oral and written instructions.
  • Have strong writing, analytical, and problem-solving skills.
  • Have the ability to operate standard office equipment (scanners, printers).
  • Experience with online registration systems and reporting.

Benefits:

BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

About BCforward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.

BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.

This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.

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