Customer Service Associate

6 days ago


Waterloo, Ontario, Canada Savers Value Village Full time

About Us

Savers / Value Village is a purpose-driven company that champions reuse and inspires a future where secondhand is second nature. With over 300 stores across the United States, Canada, and Australia, we supply our racks and shelves with gently-used, one-of-a-kind items donated by the community to local nonprofit organizations.

Our mission is to redirect billions of pounds of used items away from landfills and onto our store racks and shelves for reuse. We purchase these items directly from our nonprofit partners, providing them with valuable funding for their community-based programs and services. At Savers / Value Village, we are 'Thrift Proud' because of our millions of loyal customers and over 22,000 team members who make it possible.

We operate under various brands, including Savers (in the U.S.), 2nd Ave (in the U.S.), Value Village (in the U.S. and Canada), Unique (in the U.S.), Village des Valeurs (in Quebec), and Savers Australia.

Job Overview

We are seeking a Customer Service Associate to create an awesome experience for our Customers, Donors, and other Team Members. This role involves working in a fast-paced environment where you will be part of a dynamic team that celebrates uniqueness and contributes to a positive impact on the planet and local communities.

Key Responsibilities

  • Create a welcoming and engaging customer experience by providing exceptional service and support.
  • Work collaboratively with donors and team members to ensure seamless operations and maintain a clean and organized store environment.
  • Promote our products and services to customers while maintaining a thorough understanding of our store offerings.

Benefits

We offer a comprehensive benefits package, including:

  • Comprehensive extended health care plans for full-time Team Members
  • Company-Paid Life and AD&D Insurance
  • A Group Registered Retirement Savings Plan (RRSP) with a generous company matching provision
  • Paid time off from work for leisure or other hobbies
  • A range of mental health services to assist you in managing daily life

What You Can Expect

In this role, you can expect to:

  • Celebrate uniqueness and contribute to a diverse and inclusive work environment.
  • Be part of a purpose-driven company that makes a positive impact on the planet and local communities.
  • Enjoy opportunities for career growth and development, with training and support provided to help you succeed.

Earn an Estimated Salary of $45,000 - $60,000 per year

Location

The position will be based at 330 Farmer's Market Road Unit 100 Waterloo, ON N2V 0A5.



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