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Program Completion Officer

1 month ago

Toronto, Ontario, Canada University of Toronto Full time

About the Role:

The University of Toronto is seeking a highly organized and detail-oriented individual to join our team as a Program Completion Officer. In this role, you will be responsible for enhancing the quality of student services for graduate students through the implementation and delivery of program completion services at the School of Graduate Studies.

Key Responsibilities:

  • Apply University policies and procedures to ensure accurate and timely program completion administration
  • Maintain accurate records for all tasks related to program completion administration
  • Generate and disseminate reports to stakeholders
  • Develop and maintain operational workflows for program completion administration activities
  • Provide job-related training and serve as a resource to others
  • Respond to complaints and ensure rapid and accurate issue resolution
  • Support exam activities and related processes
  • Liaise with stakeholders to coordinate space and resource requirements
  • Apply knowledge of systems to troubleshoot technical issues

Requirements:

  • Bachelor's Degree or an acceptable combination of equivalent experience
  • Two (2) years of recent and related experience in a university setting
  • Good working knowledge of the University's Student Information (ROSI) system
  • Demonstrated ability working with high volume and tight deadlines while maintaining a high level of accuracy and attention to detail
  • Computer and internet proficiency, including expert knowledge of Excel, Sharepoint and other MS Office Suite or similar
  • Ability to interpret and apply guidelines and policies to a variety of situations to ensure adherence and provide direction
  • Superior customer service and interpersonal skills with the ability to work effectively with students, staff and faculty members, and other key stakeholders
  • Highly developed problem-solving and analytical skills
  • Experience with event planning and preparation, including booking rooms
  • Demonstrated strong oral and written communication skills; ability to communicate effectively both orally and in writing
  • Demonstrated ability to work with confidential information and to ensure privacy of student information is maintained at all times
  • Good judgement, tact and discretion in dealing with sensitive information
  • Ability to work both independently and in a team environment
  • Knowledge of School of Graduate Studies' policies and procedures an asset

What We Offer:

The University of Toronto offers a competitive salary and benefits package, as well as opportunities for professional development and growth.

How to Apply:

Applicants should submit their resume and cover letter to [insert contact information].