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Front Desk Representative

2 months ago

Leduc, Canada Super 8 Edmonton Int. Airport Full time
Job Summary

We are seeking a highly organized and customer-focused Front Desk Agent to join our team at Super 8 Edmonton Int. Airport. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, ensuring a smooth and enjoyable stay.

Key Responsibilities
  • Register arriving guests and assign rooms in a timely and efficient manner.
  • Process group arrivals and departures, taking into account room availability and guest preferences.
  • Take, cancel, and change room reservations as needed, ensuring accurate and up-to-date records.
  • Provide guests with information on hotel facilities and services, including dining options, amenities, and local attractions.
  • Process guests' departures, calculate charges, and receive payments in a professional and courteous manner.
  • Maintain an inventory of vacancies, reservations, and room assignments, ensuring accurate and up-to-date records.
  • Perform clerical duties, such as faxing, filing, and photocopying, as needed.
  • Answer telephone calls and relay messages to guests and staff in a timely and efficient manner.
  • Provide exceptional customer service, responding to guest inquiries and resolving any issues that may arise.
Requirements
  • 7 months to less than 1 year of experience in a similar role.
  • Permanent employment with a minimum of 32 hours per week.
  • Fluency in English.