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Front Desk Representative

2 months ago

Leduc, Canada Super 8 Edmonton Int. Airport Full time
Job Title: Front Desk Agent

We are seeking a highly organized and customer-focused Front Desk Agent to join our team at Super 8 Edmonton Int. Airport.

Job Summary:

The Front Desk Agent will be responsible for providing exceptional customer service to our guests, handling room reservations, and maintaining a clean and welcoming front desk area.

Key Responsibilities:
  • Guest Services: Register arriving guests, assign rooms, and provide information on hotel facilities and services.
  • Room Reservations: Process group arrivals and departures, take, cancel, and change room reservations.
  • Clerical Duties: Maintain an inventory of vacancies, reservations, and room assignments, and perform clerical tasks such as faxing, filing, and photocopying.
  • Customer Service: Answer telephone calls, relay messages, and provide general information about points of interest in the area.
Requirements:
  • Education: Secondary (high) school graduation certificate.
  • Work Experience: 7 months to less than 1 year of experience in a fast-paced environment.
  • Language: English.
  • Work Hours: 32 hours per week.
Work Environment:

The Front Desk Agent will work in a fast-paced environment, standing for extended periods, and will be required to maintain a high level of energy and productivity.