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Desktop Support Specialist

1 month ago

Kirkland, Quebec, Canada Traffic Tech Full time
Job Title: Desktop Support Technician

At Traffic Tech, we are seeking a skilled Desktop Support Technician to join our team. As a key member of our Information Technology department, you will play a crucial role in ensuring the smooth operation of our desktop systems and applications.

Key Responsibilities:
  • Install, configure, and support desktops, laptops, and printer hardware and applications.
  • Support remote access infrastructure, including VPN and mobile devices.
  • Administer user accounts in Microsoft Active Directory and Azure AD.
  • Manage and prioritize support requests via ticketing system.
  • Remedy situations during or after working hours, when necessary.
  • Document tasks and solutions to contribute to the knowledge base.
Requirements:
  • 3-5 years of experience in an IT support environment.
  • Diploma in computer science, DEP in computer support, or similar training.
  • Active Directory and Exchange account management.
  • Remote access software such as TeamViewer, RDS, Citrix etc.
  • In-depth knowledge of Windows 10/11 operating systems.
  • Experience with Windows servers (2012/2016/2019).
  • Experience with Microsoft Autopilot and/or Intune.
  • Familiarity with Networking Principles and Windows Domains.
  • Working knowledge of Microsoft Office 365 suite of applications.
  • Experience supporting smartphones.
  • Excellent written and verbal communication skills.
  • Strong organizational and problem-solving skills.
  • Customer service oriented and ability to multitask and work in a fast-paced environment.
  • Able to work independently and in a team environment.
  • Ability to speak Spanish is considered an asset.
What We Offer:
  • Robust industry with training and mentorship.
  • Compensation package that includes Medical and Dental benefits.
  • Life Insurance/AD&D Insurance.
  • Long-term disability.
  • Personal and Volunteer time off.
  • Paid vacation after probationary period.
  • Dynamic environment and 'can-do' culture.

Traffic Tech is committed to fostering a healthy and accessible work environment. We are an equal opportunity employer that is committed to Diversity, Equity, and Inclusion. We take affirmative action to ensure we provide equal employment opportunity for all applicants and employees, and do not discriminate on the basis of race, ancestry, national or ethnic origin, citizenship, color, religion, sex, sexual orientation, gender identity or expression, age, marital status, family status, mental or physical disability, or any other legally protected characteristics.