Operations Manager
1 day ago
We are a leading wine company in Canada, dedicated to inspiring the simple joys of life. Our team is passionate about building wine brands that people love.
About the Role:The Sales Operations Manager will be an internal business partner to the Sales Team and externally with customers. This role will collaborate with other internal stakeholders, including Supply Chain, Marketing, and Finance. The ideal candidate will lead initiatives with customers to resolve and improve customer supply-related opportunities and ensure product deployment/inventory levels to support account activities.
Key Responsibilities:- Sales Volume Planning: Participate in key sales volume planning processes (S&OP, LE1/LE2), customer interaction, and annual account planning as required.
- Customer Partnerships: Partner with customers to assess promotional activity inventory and base distribution opportunities and support the implementation of action plans to improve out-of-stock performance.
- Business Review Meetings: Establish regular business review meetings with Key Customer Directors to review and action on opportunities to improve supply, increase effectiveness, and monitor supply challenges at store level with Field Sales Teams and Store Managers.
- Inventory Management: Ensure optimal quantities and timely distribution of inventory from customer DCs to store level to support key high-impact programming.
- Collaborative Planning: Implement collaborative planning, forecasting, and replenishment (CPFR) with customers and CBI Supply Chain team to improve forecast accuracy using POS data and maintain service targets that increase revenue.
- A University Degree or Comparable (Primary Focus on Business, Sales, and/or Marketing)
- Minimum of 8 years' experience in Sales with a minimum of 3 years in Key Account/Customer Management within Beverage Alcohol, Consumer Packaged Goods
- Experience within a Warehouse Delivered Go-to-Market system is preferred
- Demonstrated analytical skills with strong focus in Microsoft Office
- Must be willing to travel – daily travel and overnight travel is required to meet with customers
- Proven Experience and Success in Business Forecasting (OTC)
- Strong negotiations abilities with senior external stakeholders
- Strong presentation skills with senior audiences
- Hybrid work model, allowing employees to balance remote and in-office work
- Benefits and Pension Plan
- Training & Development Programs
- Commitment to Corporate Social Responsibility
An estimated salary range for this role is $83,673-$108,283, depending on experience and qualifications.
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