Shift Manager

4 weeks ago


London, Ontario, Canada Tim Hortons Full time

Job Title: Shift Manager - Team Lead

Job Summary: We are seeking a highly motivated and experienced Shift Manager - Team Lead to join our team at Tim Hortons. As a Shift Manager - Team Lead, you will be responsible for leading a team of food service staff and ensuring that our customers receive excellent service and high-quality food.

Key Responsibilities:

  • Lead a team of food service staff to ensure excellent customer service and high-quality food.
  • Supervise and coordinate the activities of staff who prepare and portion food.
  • Train staff in job duties, sanitation, and safety procedures.
  • Estimate ingredient and supplies required for meal preparation.
  • Hire food service staff.
  • Ensure that food and service meet quality control standards.
  • Address customers' complaints or concerns.
  • Maintain records of stock, repairs, sales, and wastage.
  • Prepare and submit reports.
  • Prepare food order summaries for the chef.

Requirements:

  • Secondary (high) school graduation certificate.
  • 1 year to less than 2 years of experience.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment.
  • Physical stamina to stand for extended periods and walk.

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