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Front Desk Associate

2 months ago

Lunenburg County, Canada Smuggler's Cove Inn Full time
Job Title: Front Desk Clerk

We are seeking a highly organized and customer-focused Front Desk Clerk to join our team at Smuggler's Cove Inn. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable stay.

Key Responsibilities:
  • Guest Registration: Register arriving guests and assign rooms in a timely and efficient manner.
  • Customer Service: Provide information on hotel facilities and services, as well as general information about points of interest in the area.
  • Departure Processing: Process guests' departures, calculate charges, and receive payments.
  • Inventory Management: Maintain an inventory of vacancies, reservations, and room assignments.
  • Communication: Answer telephone calls and relay messages, as well as assist clients/guests with special needs.
Support for Diverse Groups:

We are committed to creating a welcoming and inclusive work environment for all employees and guests. As a Front Desk Clerk, you will have the opportunity to participate in initiatives that support persons with disabilities, newcomers and refugees, youth, veterans, Indigenous people, and visible minorities.

Some of the ways we support these groups include participating in government or community programs, offering mentorship and coaching opportunities, providing awareness training, and applying inclusive recruitment policies.

Requirements:
  • Education: Secondary (high) school graduation certificate.
  • Experience: Experience an asset.

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.