Senior Risk Product Manager

2 months ago

Toronto, Ontario, Canada Gusto Full time

About Gusto

Gusto is a modern, online business platform that helps small and medium-sized enterprises manage their teams effectively. In addition to full-service payroll, Gusto offers health insurance, 401(k)s, expert HR, and team management tools. Our platform serves over 300,000 businesses nationwide, with offices in Denver, San Francisco, and New York.

Our Mission

We aim to create a world where work empowers a better life, and it starts right here at Gusto. We're committed to building a collaborative and inclusive workplace, both physically and virtually. Learn more about our company culture.

About the Role

The Senior Risk Product Manager is responsible for owning risk management and fraud prevention for our Gusto Global products. This individual will help build the product features and risk capabilities that enable Gusto Global to help US employers on Gusto to safely pay their employees and contractors internationally across tens of countries.

About the Team

The Payments and Risk team at Gusto ensures that our 300,000+ small and medium-sized businesses and millions of their employees are getting paid on time, every time in a safe manner. You will be our Risk Product Manager who helps enable the Gusto Global teams to scale by developing risk systems, processes, and policies that are foundational to our payroll solutions. You will work closely with a team of Engineers and Designers, to build the roadmap, set strategic priorities, and ensure the successful implementation of our global risk stack.

Key Responsibilities

  • Build products and services that help manage fraud and credit risk while enabling positive user experiences for Gusto Global products
  • Develop the roadmap of your product area through deep research and understanding of business goals and OKRs
  • Work collaboratively with Engineers, Designers, Product Managers, Fraud/Risk Operations, and other stakeholders to bring new products and features to our customers
  • Conduct market research to inform strategy, measure performance against key indicators, and inform future improvements
  • Model and systematize data-driven decision-making by consistently reviewing KPI dashboards with the team while driving transparency and focus on customer and business outcomes

Requirements

  • 6+ years of experience in product management and risk-related work
  • Experience designing and building risk management platforms that find the balance of loss prevention and user experience
  • Knowledge of systems, processes, tools, and vendors related to threat detection, payment transactions, operational procedures, and risk scoring
  • Ability to make sound risk and customer experience decisions in the absence of data
  • Ability to communicate effectively based on audience
  • Experience with data structures, analytics, and AI/ML models for risk management is a plus

Compensation and Benefits

We offer a competitive compensation package, including a base salary range of $153,000 to $191,000 in Denver and most remote locations, and $186,000 to $230,000 in San Francisco and New York. Our benefits package includes comprehensive health insurance, 401(k) matching, and a generous PTO policy.

Work Environment

We have physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required.

Our Commitment to Diversity and Inclusion

We're proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. We consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law. We're committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures.

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