Senior Product Manager, Risk

4 weeks ago

Toronto, Ontario, Canada Gusto Full time
Job Summary:

We're seeking a seasoned product manager to lead risk management and fraud prevention initiatives for Gusto Global products, ensuring secure international payments for US employers.

Gusto is a modern, online people platform that empowers small businesses to take care of their teams. Our mission is to create a world where work enables a better life, starting right here at Gusto. We're committed to building a collaborative and inclusive workplace, both physically and virtually.

The successful candidate will own risk management and fraud prevention for Gusto Global products, driving the development of product features and risk capabilities that facilitate safe international payments for US employers. This individual will collaborate closely with the Payments and Risk team to design and implement risk systems, processes, and policies that underpin our payroll solutions.

Key Responsibilities:
  • Design and build products and services that manage fraud and credit risk while delivering positive user experiences for Gusto Global products
  • Develop a comprehensive product roadmap through in-depth research and understanding of business goals and OKRs
  • Collaborate with Engineers, Designers, Product Managers, Fraud/Risk Operations, and other stakeholders to bring new products and features to our customers
  • Conduct market research to inform strategy, measure performance against key indicators, and drive future improvements
  • Model and systematize data-driven decision-making by regularly reviewing KPI dashboards with the team while driving transparency and focus on customer and business outcomes
Requirements:
  • 6+ years of experience in product management and risk-related work
  • Experience designing and building risk management platforms that balance loss prevention and user experience
  • Knowledge of systems, processes, tools, and vendors related to threat detection, payment transactions, operational procedures, and risk scoring
  • Ability to make sound risk and customer experience decisions in the absence of data
  • Ability to communicate effectively based on audience
  • Experience with data structures, analytics, and AI/ML models for risk management is a plus

Cash compensation range for this role is $153,000 to $191,000 in Denver & most remote locations, and $186,000 to $230,000 in San Francisco & New York. Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week.

Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic.

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