Service Advisor

1 month ago


Laval, Quebec, Canada AutoCanada Full time

BMW MINI Laval is seeking a skilled Service Advisor to provide exceptional customer service and ensure seamless vehicle maintenance experiences.

The ideal candidate will possess strong communication skills, be able to work effectively in a fast-paced environment, and have a passion for delivering outstanding customer experiences.

Key Responsibilities:

  • Provide exceptional customer service and ensure customer satisfaction
  • Obtain and review vehicle information to identify and suggest necessary repairs and maintenance
  • Collaborate with automotive technicians to determine required repairs and maintenance
  • Monitor and ensure timely completion of vehicle repairs and maintenance
  • Communicate with customers regarding vehicle status and provide updates
  • Work with the parts department to determine parts availability and scheduling of future service appointments
  • Advise customers on warranty protections and potential cost savings

Requirements:

  • Automotive knowledge and experience preferred
  • Proven ability to provide exceptional customer service
  • Strong communication and interpersonal skills
  • Ability to work effectively in a fast-paced environment
  • Organization skills and attention to detail
  • A valid driver's license with a safe driving record

What We Offer:

  • Competitive wages and benefits
  • Professional development plans and paid training
  • Opportunities for career advancement within a prestigious group


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