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Branch Operations Manager

2 months ago

Richmond Hill, Ontario, Canada Royal Bank of Canada> Full time

Job Summary

We are seeking an experienced Branch Operations Manager to join our team at the Royal Bank of Canada. As a key member of our branch management team, you will be responsible for providing operational and administrative support to our advisors and ensuring compliance with regulatory standards.

Key Responsibilities

  • Operational Management
    • Implement the branch director's vision and ensure the branch is efficiently and effectively managed.
    • Manage daily administrative operations, including approval of transactions, verification of documentation, and account openings.
    • Assist with training new staff and coordinate ongoing training initiatives.
  • Compliance and Risk Management
    • Ensure compliance with regulatory standards and internal control requirements.
    • Identify and mitigate risks associated with branch operations.
  • Technology and Facilities Management
    • Manage branch technology access, setup, and troubleshooting.
    • Oversee the maintenance and upkeep of branch facilities.
  • Team Management
    • Lead and manage a team of sales support staff.
    • Provide guidance and support to team members to ensure they have the necessary skills and knowledge to perform their duties.

Requirements

  • Education and Certifications
    • Completion of the Canadian Securities Course (CSC) and Conduct & Practices Handbook (CPH).
  • Skills and Experience
    • Meticulous attention to detail and excellent time management skills.
    • Exceptional written and verbal communication skills.
    • A professional approach to all situations to create a positive working environment.
    • Ability to complete duties independently seeking out own answers and solutions.
  • Preferred Qualifications
    • Knowledge of RBC Dominion Securities' systems and procedures.
    • Experience in the securities industry.

What We Offer

  • A comprehensive Total Rewards Program including bonuses and flexible benefits.
  • Competitive compensation, commissions, and stock where applicable.
  • Leaders who support your development through coaching and managing opportunities.
  • Ability to make a difference and lasting impact.
  • Work in a dynamic, collaborative, progressive, and high-performing team.
  • A world-class training program in financial services.

Job Skills

  • Customer Service
  • Customer Service Management
  • Decision Making
  • Interpersonal Relationship Management
  • Investment Performance Measurement
  • Operational Delivery
  • Process Improvements
  • Risk Management
  • Time Management
  • Treasury Management

Additional Job Details

This is a full-time position with a salary.