Community Coordinator

4 weeks ago

Oakville, Ontario, Canada Mattamy Homes Full time
Job Title: Community Coordinator - Warranty

Mattamy Homes is seeking a highly organized and customer-focused Community Coordinator - Warranty to join our team. As a key member of our Warranty team, you will be responsible for providing exceptional customer service to Mattamy homeowners, trade partners, and internal staff while performing office administration duties to ensure that homeowner needs are met in a timely manner.

Key Responsibilities:
  • Respond to and resolve homeowner inquiries and concerns in a timely and professional manner.
  • Coordinate and schedule warranty visits, follow up to ensure homeowner satisfaction with completed work, and update homeowners on outstanding work and explain maintenance and warranty coverage.
  • Prepare, print, and monitor reports for review by the Warranty Management.
  • Maintain all warranty service requests in JD Edwards (JDE) systems, coordinate all documentation of lists including sign-offs and updating in the computer system.
  • Coordinate service orders with trades and ensure sign-offs are received from trade partners and homeowners, follow up on work orders to trades.
  • Prepare and maintain logs for purchase orders & back charge notices.
  • Assist Warranty Management with written correspondence to homeowners.
  • Maintain office supplies and organize and maintain office files.
  • Collect timesheets, prepare payroll in the HRIS system, and submit to head office.
Requirements:
  • Degree and/or Diploma in Administration.
  • A minimum of 2 years office administration experience in a high volume or fast-paced environment is required.
  • Experience in conflict resolution in a customer service environment required.
  • Strong computer skills in Microsoft Office, particularly Word, Excel, and Outlook.
  • Excellent organizational and multitasking skills with the ability to recognize/meet deadlines in a fast-paced work environment.
  • Exceptional interpersonal/customer service skills in dealing effectively with the public and homeowners.
  • Excellent communication skills – both verbal and written.
  • Ability to maintain a positive and proactive attitude while handling stress of multiple demands and working under tight timelines.
  • Self-motivated with ability to work well in a close-knit team-oriented environment.
Preferred Qualifications:
  • Knowledge of JD Edwards.
  • Experience with new home warranty and service or other relevant experience in the residential building industry.

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