Sample Receptionist

Bureau Veritas Group is seeking a highly organized and detail-oriented individual to fill the role of Sample Receptionist. As a key member of our laboratory team, you will be responsible for ensuring the efficient and accurate processing of samples, as well as maintaining a high level of quality and customer satisfaction.

• Enter sample information into our computer database with precision and speed, adhering to Standard Operating Procedures (SOPs) and Work Instructions (WIs).
• Process client orders in a timely and accurate manner, ensuring all necessary paperwork is completed and project management is notified as required.
• Verify test codes and parameters for every job, utilizing a quote, profile, or master test code list as necessary.
• Maintain the accuracy of information for all in-house projects, including test codes, project references, and other relevant details.
• Ensure departmental workflow is followed, prioritizing tasks and meeting deadlines as required.
• Proactively address client concerns, communicating with project management and supervisors as necessary to ensure customer satisfaction.
• Collaborate with customer service staff to grow our regional market share with existing and new clients.
• Implement innovative methods to achieve core performance standards and business goals, as measured by scorecards, coaching sessions, and key performance indicators.
• Streamline departmental processes and procedures, ensuring consistency and maximizing efficiencies while maintaining a focus on quality, innovation, and continuous improvement.
• Participate in regular team meetings to share corporate and departmental information, as well as communicate and share ideas.
• Maintain a clean and organized work area, adhering to 'Good Housekeeping' standards.
• Adhere to Bureau Veritas Code of Ethics Policy and support all company policies, Quality System, and Health & Safety program.
• Participate in lab and health and safety meetings, as well as internal and external audits, as requested.
• Provide general laboratory support and maintain training records and relevant qualifications.

• Post-secondary education, preferably in sciences.
• 2 years of experience in a Sample Entry or related role within a laboratory.
• Excellent organizational, leadership, communication skills (both written and verbal), and detail-oriented.
• Energetic personality that can work independently and as part of a team.
• Ability to work well under pressure in a multi-tasking fast-paced environment.
• Ability to work independently and engage others when required to escalate concerns and meet client needs.
• Committed to working in a team environment, demonstrating a positive approach.
• Refined problem-solving, decision-making, and conflict resolution skills, with ownership for all inquiries from internal/external customers.
• Computer literate (Microsoft Word, Excel, PowerPoint, Outlook, Acrobat Reader).
• Keyboarding skills: minimum 60 wpm with an accuracy level of 95% or higher.
• Availability for shift work, working on weekends, and overtime.

• High level of work production in a fast-paced laboratory environment.
• May require flexible working hours, overtime, and shift work.
• May involve long periods of standing.
• Hazardous materials are handled using established safety procedures and appropriate PPE.
• Lifting and carrying over 40lbs.

Bureau Veritas Group is proud to offer a competitive salary range of $18.00 - $19.97, depending on work location and job-related knowledge, skills, experience, and market location. Additionally, we offer a comprehensive benefits package, including:

• Health & Dental Coverage
• Life Insurance
• STD & LTD Coverage
• Company RRSP match
• Employee Assistant Program (EAP)
• Professional Development