Current jobs related to Sample Receptionist - Burnaby, British Columbia - Bureau Veritas Group

Bureau Veritas Group is seeking a highly organized and detail-oriented individual to join our team as a Sample Receptionist. As a key member of our laboratory team, you will be responsible for ensuring the efficient and accurate processing of samples, as well as maintaining a high level of quality and customer satisfaction.

• Input sample information into our computer database with precision and speed, adhering to established Standard Operating Procedures (SOPs) and Work Instructions (WIs).
• Ensure all client orders are entered in a timely and accurate manner, processing necessary paperwork and notifying project management as required.
• Verify the accuracy of information for all in-house projects, including test codes, project references, and other relevant details.
• Maintain a high level of departmental workflow, prioritizing tasks and meeting deadlines in a fast-paced environment.
• Proactively ensure overall client satisfaction, communicating effectively with project management and supervisors as needed.
• Investigate and resolve outstanding issues or jobs through collaboration with departmental colleagues.
• Work closely with customer service staff to grow our regional market share with existing and new clients.
• Utilize innovative and proactive methods to ensure core performance standards and business goals are achieved, as measured by scorecards, coaching sessions, and key performance indicators.
• Streamline departmental processes and procedures, ensuring consistency and maximizing efficiencies while maintaining a focus on quality, innovation, and continuous improvement.
• Attend regular team meetings to share corporate and departmental information, communicate, and share ideas.
• Ensure 'Good Housekeeping' standards are met or exceeded.
• Adhere to Bureau Veritas Code of Ethics Policy and support and comply with all Bureau Veritas policies, Quality System, and Health & Safety program.
• Participate in lab and health and safety meetings, as well as internal and external audits, as requested.
• Keep work areas clean, neat, and organized.
• Provide general laboratory support.
• Maintain training records and relevant qualifications.
• Perform other responsibilities as assigned.

• Post-secondary education, preferably in sciences.
• 2 years of experience in a Sample Entry or related role within the laboratory.
• Excellent organizational, leadership, communication skills (both written and verbal), and detail-oriented.
• Energetic personality that can work independently and as part of a team.
• Ability to work well under pressure in a multi-tasking fast-paced environment.
• Ability to work independently as well as engage others when required in escalation of concerns to meet client needs or to best manage client disappointments.
• Committed to working in a team environment, demonstrating a positive approach.
• Demonstrates refined problem-solving, decision-making, and conflict resolution skills, along with ownership for all inquiries from internal/external customers.
• Computer literate (Microsoft Word, Excel, PowerPoint, Outlook, Acrobat Reader).
• Keyboarding skills: minimum 60 wpm with an accuracy level of 95% or higher.
• The job incumbent must be available for shift work, working on weekends and overtime.

• High level of work production in a fast-paced laboratory environment.
• May require flexible working hours, overtime, and shift work.
• May involve long periods of standing.
• Hazardous materials are handled using established safety procedures and appropriate PPE.
• Lifting and carrying over 40lbs.

• Health & Dental Coverage.
• Life Insurance.
• STD & LTD Coverage.
• Company RRSP match.
• Employee Assistant Program (EAP).
• Professional Development.