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Operations Director

1 week ago

TroisRivières, Quebec, Canada Bedard Resources Full time

At Bedard Resources, we are seeking an experienced Operations Supervisor to join our team. As the Operations Supervisor, you will be responsible for overseeing the operations of our gaming tables, supporting poker dealers in their daily challenges, and engaging with clients to turn every interaction into a loyalty-building opportunity.

Key Responsibilities
  • Safety First:
  • Monitor players and dealers to detect suspicious or irregular behavior.
  • Maintain game protection by watching for anomalies reported by dealers regarding cards or bets.
  • Verify transactions and ensure compliance with standards and procedures to preserve game integrity.
  • Assess and track performance by recording players' game history to analyze trends and ensure optimal management of card and chip inventories.
  • Oversee the opening and closing of gaming tables, ensuring compliance with procedures and equipment security.
  • Manage card and chip inventory and adjust table limits according to provided guidelines to ensure smooth operations and prevent stock shortages.
  • Clear and Smooth Communication:
  • Provide clear instructions and intervene effectively with dealers and players.
  • Handle delicate situations with tact and professionalism to maintain a harmonious environment.
  • Ability to simplify complex information quickly and efficiently without wasting time.
  • Exceptional Customer Service:
  • Absorb a welcoming and professional attitude to provide a memorable experience for players.
  • Spot signs of players in distress or those spending too much time at the tables without eating and ensure responsible consumption.
  • Build and maintain strong relationships with clients, reinforcing their loyalty.
  • Carry out any other related tasks necessary for the smooth operation of the gaming tables.
Benefits
  • A job like no other: forget about boring routines Here, every day is an adventure filled with laughter and memorable encounters.
  • Training opportunities: access to workshops and training to enhance your skills and knowledge, helping you advance in your career.
  • Uniform provided: in addition to working in a festive atmosphere, you'll receive a competitive salary and a uniform to shine bright.
  • Employee discounts: enjoy discounts at the casino's restaurant.
Requirements
  • At least 18 years old and have a high school diploma.
  • Experience in team management and rule enforcement to ensure smooth operations.
  • Communication skills that rival even the most experienced dealers.
  • Providing exceptional customer service is second nature to you.
Desired Profile
  • Acute observational skills, able to notice even the smallest details while remaining discreet.
  • Resilience under pressure, with a natural ability to stay calm and make informed decisions in high-stakes environments.
  • Analytical and quick-thinking, capable of assessing complex situations with precision and efficiency.
About Us

Bedard Resources is committed to creating a dynamic and inclusive work environment where our employees can thrive. We believe that everyone deserves a chance to grow and develop in their careers, and we are dedicated to providing the tools and support needed to achieve success.