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Senior Insurance Operations Specialist

2 months ago


Welland, Ontario, Canada Billyard Insurance Full time
About the Role

Billyard Insurance Group is a leading insurance brokerage firm committed to excellence in the industry. We are seeking a highly skilled and knowledgeable Senior Insurance Operations Specialist to join our team at Head Office.

Key Responsibilities
  • Carrier Rule Expertise: Demonstrate in-depth knowledge of carrier rules and regulations, applying them to various underwriting scenarios to ensure compliance and efficiency.
  • Technical Coaching & Support: Provide expert coaching and support to front-line underwriters, enhancing their skills and knowledge through training and development programs.
  • Underwriting Guidelines: Collaborate in the development of best practices and underwriting controls frameworks to ensure consistency and quality in decision-making processes.
  • Industry Trend Monitoring: Stay informed about industry trends and issues, evolving company guidelines, processes, and best practices to maintain a competitive edge.
  • Carrier Product & Process Support: Support carrier partner launches of new products, updates, and processes, ensuring seamless integration across key stakeholders.
  • Carrier Engagement: Engage in strategic market activities and support to stay abreast of carriers' activities and align company strategies accordingly.
  • Document Preparation & Publishing: Prepare and publish documents, such as best practices, to disseminate essential information across relevant stakeholders.
  • Project Ownership & Support: Take responsibility for supporting key projects, ensuring their effectiveness and alignment with company objectives.
  • New Systems & Platforms Support: Implement and manage rules for new systems to optimize underwriting processes.
  • Escalation Handling: Address escalations promptly, including those related to market escalations, regulatory issues, and E&O cases.
  • Best Practices Development: Study and develop best practices and procedures based on claims and error and omissions cases to mitigate risks and enhance operational efficiency.
Requirements
  • A strong team player with a positive attitude and ability to drive change and help others.
  • Excellent interpersonal and networking skills.
  • Committed to high standards of performance and accountability.
  • Strong organization and time management skills.
  • Proficient at managing multiple projects simultaneously and changing priorities.
  • Innovative mindset, comfortable with new technology, tools, and processes.
  • Exercise discretion with confidential information to maintain security and protect privacy.
  • Ability to foster trustworthy and meaningful working relationships within Head Office, branch offices, industry partners, and other stakeholders.
  • Capacity to promote and influence change across the company.
  • In-depth knowledge of carrier rules, underwriting guidelines, and industry trends.
  • Experienced with various market portals and service workflows.
  • Experienced with managing complex projects, cases, and reports.
  • Exceptional working knowledge of Applied Rater, PowerBroker, and other in-house platforms.
  • Proficient in Microsoft Office Suite and Office 365, with the ability to utilize these tools effectively for documentation, data analysis, and communication.
Qualifications
  • 10+ years of personal lines or industry-related experience.
  • RIBO licensed, or willing to obtain.
  • CIP, FCIP, or CRM designations an asset.
  • Post-secondary education preferred.
What We Offer
  • Competitive salary.
  • People-focused company culture.
  • Comprehensive benefits including medical, dental, and Employee Assistance Program (EAP).
  • Generous vacation time.
  • Birthday day off.
  • Hybrid work from home/in office environment.
  • Uncapped growth potential.
  • Retirement savings programs, with company-matched RRSP contributions.
Our Commitment to Diversity, Inclusion, and Belonging

Billyard Insurance Group is committed to building a transparent environment where everyone feels heard, welcomed, and included. We believe Diversity, Inclusion & Belonging are fundamental in our vision to be the leading insurance platform in Canada. BIG is a proud equal opportunity workplace that is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.

Our Commitment to Accessibility

Billyard Insurance Group is committed to developing an inclusive, barrier-free recruitment process and work environment. Should you require any accommodation, please inform us and we will work with you to meet your accessibility needs. For any accessibility-related assistance, requests for information in accessible alternative formats, or to report any accessibility problems, please contact us.