Retail Sales Associate

1 week ago

Airdrie, Canada The Sherwin-Williams Company Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Store Associate. As a key member of our retail team, you will play a critical role in delivering exceptional customer service and driving sales growth.

Key Responsibilities
  • Provide exceptional customer service, ensuring high levels of satisfaction and loyalty
  • Assist customers in person and over the phone, determining their needs and presenting relevant products and services
  • Build strong relationships with wholesale and retail customers, driving sales growth and loyalty
  • Process sales transactions accurately and efficiently, adhering to company policies and procedures
  • Meet or exceed sales goals on a monthly, quarterly, and yearly basis
  • Maintain accurate and up-to-date work order files and formulas
  • Pull and stock products from the sales floor or warehouse, ensuring efficient inventory management
  • Tint and mix products to customer specifications, as needed
  • Stock shelves and set up displays, maintaining a visually appealing store environment
  • Clean and maintain store equipment, ensuring optimal performance
  • Load and unload delivery trucks, assisting with deliveries as needed
  • Maintain in-stock and presentable condition of assigned areas, ensuring a positive customer experience
  • Remain knowledgeable on products offered, discussing available options with customers
  • Comply with inventory control procedures, ensuring accurate stock levels and minimizing waste
  • Suggest ways to improve sales and customer satisfaction, driving business growth and improvement
Requirements
  • Must be at least 18 years of age
  • Must be legally authorized to work in the country of employment
  • Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
  • If internal to Sherwin-Williams, must have received at least a "meets expectations" (3) rating on your most recent performance appraisal
  • If internal to Sherwin-Williams, must have completed all HR Cloud eLearning courses required for your current position
Preferred Qualifications
  • Have a valid, unrestricted Driver's License
  • Have at least a High School diploma or GED
  • Have at least one (1) year experience working in a delivery, retail, or customer service position
  • Have previous work experience selling paint and paint-related products
  • Have previous work experience operating tinting and mixing equipment
  • Ability to read, write, comprehend, and communicate in more than one language

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