IT Technical Support Specialist

3 weeks ago


Toronto, Ontario, Canada WZMH Architects Full time
About the Role

WZMH Architects is seeking a highly skilled and experienced IT Technical Support Specialist to join our team. This permanent role will be based in [location], working 37.5 hours per week.

Job Description
  • Provide technical assistance and support to employees on various computer-related issues, including hardware, software, and network problems.
  • Respond to user inquiries and resolve issues efficiently, ensuring minimal downtime and maximum productivity.
  • Collaborate with other teams to implement solutions and improve overall IT infrastructure.
  • Maintain accurate records of incidents, resolutions, and system performance.
  • Participate in the development and implementation of new applications and software.
  • Ensure compliance with security policies and procedures to protect company data.
Requirements
  • Bachelor's degree in Computer Science or related field; or equivalent work experience.
  • Minimum 3 years of experience in a help desk or technical support role.
  • Excellent communication and problem-solving skills.
  • Ability to work independently and as part of a team.
  • Familiarity with networking software, hardware, and operating systems (e.g., Windows, macOS, Linux).
  • Experience with cloud-based services and virtualization technologies.
  • Strong analytical and troubleshooting skills.
  • Good understanding of database management and data security.
What We Offer
  • Competitive salary: $65,000 - $80,000 per year.
  • Comprehensive benefits package, including medical, dental, and vision coverage.
  • Generous retirement plan matching.
  • Ongoing training and professional development opportunities.
  • A dynamic and supportive work environment.
About WZMH Architects

WZMH Architects is a leading architecture and engineering firm with over 50 years of experience. We provide innovative design solutions for a wide range of clients across various industries. Our team is passionate about delivering exceptional results and making a positive impact on our communities.



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