IT Technical Support Specialist
3 weeks ago
WZMH Architects is seeking a highly skilled and experienced IT Technical Support Specialist to join our team. This permanent role will be based in [location], working 37.5 hours per week.
Job Description- Provide technical assistance and support to employees on various computer-related issues, including hardware, software, and network problems.
- Respond to user inquiries and resolve issues efficiently, ensuring minimal downtime and maximum productivity.
- Collaborate with other teams to implement solutions and improve overall IT infrastructure.
- Maintain accurate records of incidents, resolutions, and system performance.
- Participate in the development and implementation of new applications and software.
- Ensure compliance with security policies and procedures to protect company data.
- Bachelor's degree in Computer Science or related field; or equivalent work experience.
- Minimum 3 years of experience in a help desk or technical support role.
- Excellent communication and problem-solving skills.
- Ability to work independently and as part of a team.
- Familiarity with networking software, hardware, and operating systems (e.g., Windows, macOS, Linux).
- Experience with cloud-based services and virtualization technologies.
- Strong analytical and troubleshooting skills.
- Good understanding of database management and data security.
- Competitive salary: $65,000 - $80,000 per year.
- Comprehensive benefits package, including medical, dental, and vision coverage.
- Generous retirement plan matching.
- Ongoing training and professional development opportunities.
- A dynamic and supportive work environment.
WZMH Architects is a leading architecture and engineering firm with over 50 years of experience. We provide innovative design solutions for a wide range of clients across various industries. Our team is passionate about delivering exceptional results and making a positive impact on our communities.
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