Global Construction Transformation Specialist
2 weeks ago
We're partnering with a pioneering construction technology firm to revolutionise project management and monitoring. As their Customer Success Manager, you'll drive digital transformation in the industry, working with top construction companies globally.
This role offers a unique blend of technical expertise and relationship management, ensuring clients achieve maximum value from their cutting-edge platform. You'll work closely with cross-functional teams to drive customer satisfaction and growth.
The Role:- Lead customer onboarding processes and develop implementation strategies tailored to each client's needs.
- Build and maintain strong relationships with key stakeholders while serving as their trusted adviser for platform adoption.
- Monitor customer health metrics and identify opportunities for expanded platform usage.
- Collaborate with product teams to channel customer feedback into product development.
- Create and execute customer success plans that align with clients' business objectives.
- Conduct regular business reviews to demonstrate ROI and ensure customer satisfaction.
- Drive product adoption through training sessions and best practice sharing.
- Manage renewal processes and identify upsell opportunities within existing accounts.
- 3+ years of operational experience with a GC (Project Manager, Site Manager, Site Engineer etc.)
- 3+ years of customer success experience, preferably in a B2B SaaS environment
- Strong project management skills with ability to handle multiple complex implementations
- Excellent communication and presentation skills with experience presenting to C-level executives
- Technical aptitude with ability to quickly learn and explain complex solutions
- Experience with customer success tools and methodologies
- Construction industry knowledge or experience with enterprise software implementation is a plus
- Bachelor's degree or equivalent experience in Business, Engineering, or related field
- $110,000 + Bonuses
- Private medical and dental insurance
- Share options
- Flexible work arrangements including hybrid options
- Professional development budget and mentorship opportunities
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