Data Strategy Director

1 week ago


Old Toronto, Canada Scotiabank Full time

At Scotiabank, we are on a mission to transform our Client Experience Management Office into a key driver for growth and retention. As a Director of Data Insights & Intelligence, you will lead the development of data-driven strategies to enhance client experience.

The team is pivotal in delivering exceptional experiences that build confidence at every stage of the client journey. To achieve this, you will be responsible for evolving client experience measurement by developing and leveraging rich client data and analytical capabilities to create predictive insights.

You will work closely with Canadian Banking teams, aggregating data from across the organization, and collaborating with Global Brand and Customer Insights to develop a portfolio of client experience insights and analytics.

Your primary objective will be to define KPIs and monitor client experience performance, supporting data-driven decision-making. You will provide monthly CX Intelligence reports to Canadian Banking leadership, including bespoke CX analysis on client behaviors and pain points.

To succeed in this role, you will need strong storytelling skills, with the ability to create a shared vision, inspire collaboration, and drive change through data. A deep understanding of digital analytics and the application of data science to solve business challenges is essential.

In terms of qualifications, you should hold a Bachelor's degree in a relevant field, such as Data Management or Statistics. With 7-10 years of experience within data, analytics, data science, and BI, preferably in a leadership capacity, you will be well-equipped to take on this challenge.



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