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Guest Services Supervisor

2 months ago

Mississauga, Ontario, Canada Silver Hotel Group Full time
About the Role

We are seeking a highly skilled Guest Services Supervisor to join our team at TownePlace Suites Mississauga-Airport Corporate Centre. As a key member of our front office team, you will be responsible for providing exceptional customer service, leading by example, and ensuring a smooth operation of the guest services department.

Key Responsibilities
  • Supervise the registration and check-out of guests, including processing customer payments and supporting team members as necessary.
  • Support the training of team members on systems, security, and cash handling procedures, as well as service standards and tools.
  • Encourage teamwork and quality service through daily communication and coordination with other departments and outlets.
  • Resolve guest problems quickly, efficiently, and courteously.
  • Assist with scheduling, payroll, coaching, performance management, hiring, performance reviews, and training for all Guest Services team members.
  • Understand and comply with all health and safety rules, regulations, and laws.
Requirements
  • Previous supervisory responsibilities in a customer-facing and/or hospitality position.
  • Highly interpersonal, comfortable engaging with all guests, visitors, vendors, and team members.
  • Thrives in a fast-paced, high-pressure environment, maintaining composure and objectivity.
  • Excellent written and verbal communication skills.
  • Computer literate in property operating systems and MS Office.
About Us

Silver Hotel Group is a family-owned Canadian hotel investment, development, and management company. Our culture is fundamental to our success, and we strive to exhibit passion, creativity, and fun every day. We are committed to delivering exceptional experiences by living our core values: Accountability, Teamwork, Leadership, Diversity, Integrity, Giving, Fun, and Recognition.