Guest Service Supervisor

3 weeks ago


Mississauga, Ontario, Canada Alt Hotel Toronto Airport Full time
Job Title: Guest Service Supervisor

We are seeking a highly skilled Guest Service Supervisor to join our team at Alt Hotel Toronto Airport. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and enjoyable stay.

Key Responsibilities:
  • Co-ordinate activities with other work units or departments to ensure efficient service delivery
  • Establish work schedules and procedures to maintain high standards of customer service
  • Perform same duties as workers supervised, including resolving work problems and providing technical advice
  • Prepare and submit reports to management on guest feedback and service delivery
  • Assist clients/guests with special needs and provide personalized service
  • Co-ordinate, assign and review work to ensure tasks are completed efficiently and effectively
  • Hire and train staff in job duties, safety procedures and company policies
  • Requisition materials and supplies to maintain a well-stocked front desk
Requirements:
  • College/CEGEP diploma or equivalent
  • 1 year to less than 2 years of experience in a customer service role
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously
  • Attention to detail and ability to maintain high standards of customer service
What We Offer:
  • Dental plan
  • Health care plan
  • Paramedical services coverage
  • Vision care benefits
  • Wellness program
  • Permanent work term
  • 30 to 40 hours per week


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