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Client Success AR Manager
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Montreal, Quebec, Canada Corning Full timeAbout CorningCorning is a leading innovator in materials science, shaping the industries we serve and the world we live in. Our commitment to progress drives us to invent life-changing technologies using scientific expertise and boundless curiosity.
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Customer Success AR Supervisor
1 month ago
At Corning, we're committed to delivering exceptional customer experiences throughout the billing and invoicing processes. We're seeking a skilled Customer Success AR Supervisor to oversee and manage the accounts receivable process within the customer success department.
Key Responsibilities:
- Collaborate cross-functionally to verify order details and ensure alignment between customer orders, sales opportunities, and invoices.
- Ensure customer invoicing excellence by improving invoicing process efficiency, providing timely and accurate invoicing, and managing payments received from PayPal and Stripe.
- Provide proactive AR management by monitoring and following up on outstanding invoices, working with customers to resolve payment discrepancies, and applying daily cash receipts to AR balances promptly and accurately.
- Identify opportunities for post-sales process automation and optimization and support in executing related strategic initiatives.
- Ensure adherence to SOX compliance standards, maintaining meticulous records and documentation.
Requirements:
- Bachelor's Degree
- +5 years of experience in billing, invoicing, or accounts receivable
- Prior leadership experience
- Experience with Salesforce & Sage or similar tools
- Customer focus mindset to address customer concerns, ensure customer satisfaction, and provide exceptional customer experience
- Ability to work in a fast-paced, self-directed environment, and comfortable in rapidly changing and sometimes ambiguous work situations and in multi-cultural, multi-time zone environments
Desired:
- Fluency in English and French
About Corning:
We're a company that's vital to progress – in the industries we help shape and in the world we share. We invent life-changing technologies using materials science. Our scientific and manufacturing expertise, boundless curiosity, and commitment to purposeful invention place us at the center of the way the world interacts, works, learns, and lives.
