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Customer Service Representative

1 month ago

London, Ontario, Canada Canada Life Full time

Job Summary

Canada Life is seeking a highly skilled and customer-focused Customer Service Specialist to join our team. In this role, you will be responsible for providing exceptional service to our clients and stakeholders, ensuring timely and accurate processing of financial transactions and reporting.

Key Responsibilities

  • Handle plan and member maintenance on GPAS, including data updates, financial transactions, and reporting
  • Respond to inquiries and provide support to clients and stakeholders
  • Manage a block of business, including daily administration and reporting
  • Foster relationships with plan administrators, brokers, advisors, and plan members
  • Handle sensitive and complex issues in a timely and accurate manner

Requirements

  • Customer service focused with a positive can-do attitude
  • Strong communication skills, both written and verbal
  • Organized and able to work in a dynamic and changing environment
  • Strong interpersonal skills, with the ability to work independently and as part of a larger team
  • Self-motivated, with the ability to effectively multi-task and meet tight deadlines
  • Ability and desire to produce quality work
  • Fluency in Microsoft Office tools, including Word and Outlook, proficient in Excel
  • Knowledge of investment/retirement arrangements and/or GRS business processes an asset
  • Knowledge of rules and regulations as they relate to GRS products an asset
  • Bilingual French/English an asset

About Canada Life

Canada Life is a leading insurer with a commitment to providing an inclusive and accessible environment for all employees and customers. We are dedicated to building a workforce that reflects the diversity of the communities we serve and creating an environment where every employee has the opportunity to reach their potential.

How to Apply

Canada Life is an equal opportunities employer and welcomes applications from all qualified candidates. If you are interested in this opportunity, please submit your application through our website.