Senior Development Support Engineer

2 weeks ago

Vancouver, British Columbia, Canada SAP Full time

About the Role:

We are seeking a highly skilled Senior Development Support Engineer to join our team at SAP. As a key member of our HANA Development Support team, you will be responsible for analyzing complex problems reported by customers or internal stakeholders and working closely with global development teams to ensure high-quality support for the SAP HANA database platform.

Key Responsibilities:

  • Analyze stability, performance, and scalability issues of the SAP HANA database
  • Report software defects to responsible HANA engine development teams
  • Provide reproducible scenarios of product issues to developers and assist stakeholders to find workarounds
  • Communicate issues to front office support or customer/LOBs
  • Continuously improve supportability features, documentation, or transfer knowledge
  • Work with other teams like Cloud operations to ensure smooth HANA operations
  • Align customer requirements in close collaboration with SAP HANA development
  • Write technical knowledge base articles and release notes

Requirements:

  • Very good analytical skills to address technical and software engineering-related problems
  • Exceptional experience with general relational database architectures or in-memory solutions
  • Strong LINUX and networking skills related to troubleshooting
  • Technical knowledge of common Cloud environments (Azure, GC, AWS)
  • Experience with debugging and analyzing complex problems
  • Very good communication skills, verbally and written working proficiency in English
  • Excellent team player, self-motivated, ability to collaborate with local and global teams across different time zones
  • Basic knowledge of SAP applications (e.g., BW, ERP, S/4 HANA, SLT, SAC, SAP NetWeaver technology stack)

About SAP:

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management.

Why Join SAP:

We believe in unleashing all talent and creating a better and more equitable world. SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities.

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