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Pharmacy Operations Manager
2 months ago
We are seeking a highly skilled and experienced Pharmacy Operations Manager to join our team at Loblaw Companies Limited. As a key member of our pharmacy operations team, you will be responsible for overseeing the day-to-day operations of our retail pharmacies, ensuring that our customers receive exceptional service and that our pharmacies operate efficiently and effectively.
Key Responsibilities- Leadership and Management
- Supervise and provide guidance and direction to pharmacy staff
- Responsible for hiring and managing the performance of staff
- Accountable for the financial and operational success of the pharmacy department
- Pharmacy Operations
- Prepare, dispense, and control medications accurately and timely to patients
- Ensure medication and over-the-counter supplements inventory levels are adequate to meet patients' needs
- Counsel patients in regards to new and additional medications in a friendly, positive, and proactive interaction
- Customer Service
- Provide timely and positive resolution to patients' needs and doctors' requests/issues
- Create awareness and educate customers through public relations (public health days, clinics, etc.)
- Business Development
- Identify and report sales opportunities both internally and externally
- Review and control costs at all levels within Loblaw Pharmacy (dispensary)
- Bachelor of Science in Pharmacy and a Class A Pharmacist's license
- At least 3 years of experience in retail pharmacy environment
- Strong verbal communication skills and interpersonal skills
- Strong people management skills and the ability to motivate and coach others
- Excellent customer service skills and a strong sense of professionalism
- Proven ability to build the business using community-based marketing strategies
- Strong problem-solving skills, including the experience formulating and executing action plans
- Strong personal computing skills, as well as knowledge of KROLL Pharmacy Computer system
Loblaw Companies Limited is a leading Canadian retailer committed to providing exceptional customer service and creating a positive shopping experience for our customers. We are dedicated to sustainability and social impact, and our approach to these areas is based on three pillars – Environment, Sourcing, and Community. Our CORE Values – Care, Ownership, Respect, and Excellence – guide all our decision-making and come to life through our Blue Culture. We offer our colleagues progressive careers, comprehensive training, flexibility, and other competitive benefits.
We are an equal opportunities employer and welcome applications from diverse candidates. If you are unsure whether your experience matches every requirement above, we encourage you to apply anyway. We are looking for varied perspectives, including diverse experiences that we can add to our team.