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Community Liaison Specialist

2 months ago


Vancouver, British Columbia, Canada Vancouver Coastal Health Full time

About the Role

Vancouver Coastal Health is seeking a skilled Community Liaison Worker to join our team at the Raven Song Community Health Centre in Vancouver, BC.

Key Responsibilities

  • Provide support services to clients with mental health and substance use issues, working collaboratively with healthcare professionals and community resources.
  • Monitor clients, document observations, and provide verbal reports in accordance with standard procedures.
  • Facilitate access to community services and resources, and provide information on available options.
  • Liaise and coordinate services with mental health and substance use professionals, and other medical professionals as needed.
  • Plan, organize, and facilitate groups as required, and participate in case planning and client support.
  • Act as an advocate for clients, and provide information and support related to complex healthcare needs.
  • Establish and maintain therapeutic relationships based on respect and trust.

Qualifications

Education & Experience

  • Certificate from a recognized Health Care Worker program, plus two years' recent experience supporting clients through a holistic mental health, substance use, and primary care lens.
  • Valid driver's license and access to a personal vehicle for business-related purposes, as required.

Knowledge, Skills & Abilities

  • Knowledge of community, social, and health resources, including mental health and substance use services.
  • Ability to keyboard 5000 keystrokes per hour, and to communicate effectively, both verbally and in writing.
  • Knowledge of substance misuse, and basic understanding of behavior management.
  • Knowledge and experience in providing culturally safe and competent care, specifically pertaining to Aboriginal people.
  • Knowledge and experience in Trauma Informed Practice, Harm Reduction, and Recovery Oriented Care.
  • Knowledge of mental health issues and treatment, and of community, social, and mental health resources in the DTES.
  • Ability to establish and maintain rapport with clients, and to observe and recognize changes in clients.
  • Ability to deal effectively with conflict situations, manage aggressive behavior, and use non-violent crisis intervention and behavioral management techniques.
  • Ability to work independently and in cooperation with others, and to communicate effectively, both verbally and in writing.
  • Ability to organize, prioritize, and meet deadlines, and to establish/maintain satisfactory work relationships with the public and other employees.
  • Ability to work with a culturally diverse population, and to operate related equipment, including applicable software applications.
  • Physical ability to carry out the duties of the position.

Why Work with Vancouver Coastal Health?

Vancouver Coastal Health is a world-class innovator in medical care, research, and teaching, delivering service to over one million BC residents. We offer a comprehensive health benefits package, including MSP, extended health, and dental, and municipal pension plan. We also provide opportunities for growth and development, including employer-paid training and leadership development opportunities. Our wellness supports include counseling, critical incident, and innovative wellness services for employees and their immediate families. We are committed to equity, diversity, and inclusion, and strive to create a workplace that is welcoming and inclusive for all.