Global Insurance Operations Manager

2 weeks ago


Old Toronto, Canada Zurich 56 Company Ltd Full time
About Zurich 56 Company Ltd

We are a global group of digital specialists, actuaries, marketers, doctors, nurses, case managers, claims specialists, finance experts and customer service professionals. Our company is rapidly growing its business around the world.

Job Summary

As a Claims Manager, you will play a crucial role in overseeing the complete claims management process, ensuring that all travel insurance claims are managed with precision, efficiency, and empathy.

Key Responsibilities
  • Manage day-to-day claims department operations, including reviewing and approving claims decisions, ensuring prompt processing in line with company policies.
  • Lead, mentor, and develop a team of claims specialists, setting performance expectations and providing ongoing feedback.
  • Implement and uphold best practices, process improvements, and measures to prevent fraudulent claims, ensuring compliance with regulatory and contractual standards.
  • Conduct regular claim file reviews and performance assessments, identifying trends and areas for improvement to enhance claims operations and efficiency.
Requirements

To be successful in this role, you will need:

  • 5+ years of supervisory and/or leadership experience in claims management within a TPA or high volume insurance industry, demonstrating strong team management and mentoring capabilities.
  • A proven track record in claims adjudication, a strong customer service orientation, and a commitment to ensuring high levels of satisfaction.
  • Skills in process improvement and change management to enhance claims operations and efficiency.
  • A relevant educational background with a Bachelor's degree or certifications in business administration, Insurance, Risk Management, or related fields/experience.
What We Offer

We offer a competitive medical insurance package and company-matching pension contributions, as well as wellbeing benefits and quarterly transit subsidies.



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