Global Insurance Operations Manager
2 weeks ago
We are a global group of digital specialists, actuaries, marketers, doctors, nurses, case managers, claims specialists, finance experts and customer service professionals. Our company is rapidly growing its business around the world.
Job SummaryAs a Claims Manager, you will play a crucial role in overseeing the complete claims management process, ensuring that all travel insurance claims are managed with precision, efficiency, and empathy.
Key Responsibilities- Manage day-to-day claims department operations, including reviewing and approving claims decisions, ensuring prompt processing in line with company policies.
- Lead, mentor, and develop a team of claims specialists, setting performance expectations and providing ongoing feedback.
- Implement and uphold best practices, process improvements, and measures to prevent fraudulent claims, ensuring compliance with regulatory and contractual standards.
- Conduct regular claim file reviews and performance assessments, identifying trends and areas for improvement to enhance claims operations and efficiency.
To be successful in this role, you will need:
- 5+ years of supervisory and/or leadership experience in claims management within a TPA or high volume insurance industry, demonstrating strong team management and mentoring capabilities.
- A proven track record in claims adjudication, a strong customer service orientation, and a commitment to ensuring high levels of satisfaction.
- Skills in process improvement and change management to enhance claims operations and efficiency.
- A relevant educational background with a Bachelor's degree or certifications in business administration, Insurance, Risk Management, or related fields/experience.
We offer a competitive medical insurance package and company-matching pension contributions, as well as wellbeing benefits and quarterly transit subsidies.
-
Global Insurance Services Specialist
3 weeks ago
Toronto, Ontario, Canada Zurich Insurance Company Full timeInternational Service Specialist Job DescriptionThe OpportunityZurich Canada is seeking a highly motivated and experienced International Service Specialist to join our team. As a key member of our service delivery team, you will be responsible for providing exceptional customer service and support to our international program business.Key...
-
Insurance Assurance Director
2 weeks ago
Old Toronto, Canada RSM Global Full timeAbout RSM GlobalWe are the leading provider of professional services to the middle market globally.Role Summary:An Insurance Assurance Director is required to join our Insurance team as part of the firm's Financial Markets assurance service line. The successful candidate will be responsible for providing timely, high-quality client service that meets or...
-
Global Risk Management Lead
2 weeks ago
Toronto, Ontario, Canada Zurich Insurance Company Full timeJob DescriptionWe are seeking an experienced Operations Manager to lead our Assistance Case Management team within the Zurich Insurance Company. As a key member of our operations team, you will be responsible for overseeing the operational performance of our travel assistance platform in Canada.Key Responsibilities:Oversight of workforce planning, including...
-
Manager, Global Agency Operations
6 months ago
Toronto, Canada Company 1 - The Manufacturers Life Insurance Company Full timeDescription Are you an organized project manager with a passion for problem-solving and building programs from the ground up? The Manager, Agency Operations is responsible for the management of Tier 1, 2, and 3 agency operations and planning, and ensuring the right work is going to the right agency partner. The role also includes team operations,...
-
Old Toronto, Canada Manulife Insurance Malaysia Full timeJob Summary:The Associate Vice President (AVP), Global Information Risk offers a unique opportunity to lead and shape our global Information Risk Management practices. This role is pivotal in advancing our mission to fortify our risk management framework.About Us:Manulife Financial Corporation is a leading international financial services provider, helping...
-
Manager, Global Operations Business Transformation
6 months ago
Toronto, Canada Company 1 - The Manufacturers Life Insurance Company Full timeDescription The Global Operations Business Transformation Manager reports into the Director, Global Operations Strategy and supports all aspects of Global Operations on crafting, planning and execution of strategic initiatives. This role will also support the crafting and managing the Operations story across all Manulife businesses and teams. In...
-
Strategic Financial Planner
6 days ago
Old Toronto, Canada Manulife Insurance Malaysia Full timeManulife Insurance Malaysia seeks an experienced Strategic Financial Planner to join our Global Retirement team in a Finance FP&A role.Job OverviewThis is a dynamic position accountable for providing accurate, timely, and relevant financial data production, reporting, analysis, planning, and forecasting to stakeholders of the Global Wealth and Asset...
-
Toronto, Ontario, Canada Company 1 - The Manufacturers Life Insurance Company Full timeThe Senior Operations Manager, Global Brand Development is responsible for managing agency operations and planning to ensure the right work is going to the right agency partner.This role includes team operations, vendor and contract management, and project management for the development of global brand assets and guidelines.As a key member of the Global...
-
Operational Excellence Manager
2 weeks ago
Toronto, Ontario, Canada Company 1 - The Manufacturers Life Insurance Company Full timeAbout the Role:We are seeking a highly organized and strategic Operational Excellence Manager to lead our agency operations planning, team operations, vendor and contract management, and project management for the development of global brand assets and guidelines.Responsibilities:Develop and own a content calendar for the production and distribution of key...
-
Toronto, Ontario, Canada Zurich Insurance Company Full timeJob DescriptionWe are seeking an experienced Strategic Financial Leader to oversee our accounting operations at Zurich Canada. This role reports directly to the Chief Financial Officer and is responsible for providing strategic direction and operational oversight.About the OpportunityThis is a unique chance to build your knowledge and experience in financial...
-
Advanced Project Manager
3 weeks ago
Toronto, Ontario, Canada Global Pharma Tek Full timeJob DescriptionWe are seeking an experienced Senior Project Manager to join our team at Global Pharma Tek, a leading pharmaceutical company.This is a unique opportunity to lead complex projects across various technologies, including audiovisual and I&IT systems. As a key member of our operations team, you will be responsible for delivering system development...
-
Global Telecommunications Specialist
2 weeks ago
Toronto, Ontario, Canada Zurich Insurance Company Full timeAbout Our CompanyAs a global leader in the insurance industry, Zurich Insurance Group operates in 16 countries across five continents, providing a wide range of insurance products to individuals and businesses. Our company's mission is to protect people and support those responsible for their safety.We are committed to innovation and excellence in all our...
-
Global Business Insurance Specialist
4 weeks ago
Toronto, Ontario, Canada BFL Canada Full timeUnlock Your Career PotentialWe're seeking a skilled Client Service Representative to join our Global team in Toronto. As a key member of our team, you'll be responsible for delivering exceptional client service and supporting our Client Executive and/or Team Leader in meeting the Canadian service requirements of international accounts.Your Key...
-
Head of Operations, Middle Market
4 weeks ago
Old Toronto, Canada Zurich Insurance Group Full time13 days ago, from Zurich Insurance GroupAre you looking for a caring, collaborative, values-driven workplace with inspiring teammates and leaders? Do you have the ambition and desire to be the best and thrive at the most impactful global insurance provider in the world? Look no further than Zurich Canada.If you have senior leadership experience in the...
-
Commercial Insurance Broker
1 month ago
Toronto, Ontario, Canada BFL Canada Full timeWe're seeking a skilled Commercial Insurance Broker to join our Global team in Toronto.As a Commercial Insurance Broker, you will be responsible for supporting the Client Executive and/or Team Leader in meeting the Canadian service requirements of international accounts in conjunction with various non-Canadian domiciled sourcing brokers by developing and...
-
Global Agency Operations Manager
4 weeks ago
Toronto, Ontario, Canada Company 1 - The Manufacturers Life Insurance Company Full timeAbout the Role:The Global Agency Operations Manager will be responsible for managing the day-to-day operations of our creative agencies, ensuring that all projects are completed on time and within budget.Key Responsibilities:Develop and own a content calendar for the production and distribution of key brand resources, guidelines, logos, and tools.Coordinate...
-
Construction Director
2 weeks ago
Toronto, Ontario, Canada Zurich Insurance Company Full timeAbout the RoleWe are seeking a skilled Construction Director to join our team at Zurich Insurance Company. As a key member of our organization, you will be responsible for managing technical responsibility for the Construction Vertical throughout all segments.Key Responsibilities:Manage the selection and denial of new and renewal business for a large region...
-
Audit Manager, Global Wealth
2 months ago
Toronto, Canada Scotiabank Full timeRequisition ID: 208083 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **Purpose** Contributes to the overall success of the Global Wealth and Insurance Audit Department globally ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business...
-
Old Toronto, Canada Manulife Insurance Malaysia Full timeJob Summary: We are seeking a highly experienced Senior Information Risk Management Professional to lead our global Information Risk Management (IRM) practices. The ideal candidate will have a strong background in risk management, technology risk experience, and the ability to lead a diverse team.Key Responsibilities:Create and maintain methodologies...
-
Operations Manager
5 months ago
Toronto, Canada Zurich Insurance Full time**Are you ready for an adventure in Travel Assistance?** - At World Travel Protection (WTP), protecting people is our priority. We take care of corporate and leisure travellers, helping them avoid risks before they escalate and providing them with immediate access to the right experts when an emergency happens while travelling.- Our extensive experience in...