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Asset Protection Specialist

2 months ago

Antigonish County, Canada Loblaw Companies Limited Full time

Job Profile: Uniformed Asset Protection Personnel (Customer Service)

Reports to: Angela Murphy

At Loblaw Companies Limited, we're committed to providing an exceptional shopping experience for our customers.

We're seeking an Uniformed Asset Protection Personnel (UAPP) to welcome customers as they enter the store and provide friendly service and respond to Asset Protection initiatives. As a UAPP, you will collaborate with the other employees of the store and may need to perform other assigned duties as required.

Key Responsibilities:

  • Provide exceptional customer service & support to all internal and external customers.
  • Respond to Gatekeeper alarms and receipt check as required.
  • Assess safety hazards (i.e., Spills, wet floors etc.) and take proper procedures to ensure customer safety.
  • Escalate any crisis or emergency situations in a timely manner.
  • Maintain and submit daily, weekly, and monthly status reports.
  • All other duties as required.

Requirements:

  • Experience within a retail environment preferred.
  • Ability to foster partnerships with store teams.
  • Exceptional customer service skills with a talent for building relationships.
  • Professional, friendly, and approachable demeanor.
  • Ability to remain calm in high tension situations.
  • Ability to walk or stand in the same position for long periods.
  • Ability to lift up to 50 lbs.
  • First Aid and CPR certified is an asset.

We offer a competitive pay rate, a 10% Colleague Discount program, as well as a company matched Pension Plan, Health Benefits and Employee Stock Purchase Program.

Accommodation is available upon request for applicants and colleagues with disabilities.