Customer Service Ambassador for HVAC Services

1 week ago

Winnipeg, Manitoba, Canada Loblaw Companies Limited Full time

Position Overview:

We are seeking a highly skilled Customer Service Representative to join our team at Loblaw Companies Limited. This role requires excellent communication skills, attention to detail, and the ability to thrive in a fast-paced environment.

Job Description:

  • Provide exceptional customer service via phone calls, responding to inquiries promptly and professionally.
  • Schedule service appointments and dispatch technicians/vendors as needed.
  • Coordinate with technicians/vendors to ensure timely arrival and completion of service calls.
  • Communicate effectively with customers to provide updates on service status and resolve issues or concerns.
  • Review and approve invoices for accuracy and completeness before processing for payment.
  • Maintain accurate records of customer interactions, service requests, and invoicing activities.
  • Collaborate with billing and accounting departments to address customer billing inquiries and resolve discrepancies.
  • Assist in maintaining customer satisfaction by consistently meeting or exceeding service expectations.
  • Act as a liaison between customers and service technicians/vendors to facilitate effective communication and problem resolution.
  • Continuously seek opportunities to improve processes and enhance the overall customer experience.

Required Skills and Qualifications:

  • Fluency in both English and French (written and verbal) is required.
  • Previous experience in customer service or a related field is preferred.
  • Strong communication skills, both verbal and written, with the ability to convey technical information clearly and concisely.
  • Excellent organizational skills and attention to detail. Ability to multitask and prioritize tasks effectively in a fast-paced environment.
  • Proficiency in using computer software and systems, including Microsoft Office Suite and CRM software.
  • Demonstrated problem-solving abilities and a customer-focused mindset.
  • Ability to work independently as well as part of a team.
  • Knowledge of HVAC, refrigeration, or maintenance services is a plus but not required.
  • Flexibility to work evenings, nights, or weekends as needed.

Estimated Salary Range: $45,000 - $60,000 per year

Benefits: Comprehensive benefits package, including medical, dental, and vision coverage, as well as retirement savings plan and paid time off.

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