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IT Portfolio Manager

2 months ago

Vancouver, British Columbia, Canada PHSA Full time
Job Overview

We are seeking a highly skilled IT Portfolio Manager to join our team at the Provincial Health Services Authority (PHSA). As an IT Portfolio Manager, you will have direct responsibility for the designated portfolio in support of technology solutions within healthcare across the province.

About the Role

The IT Portfolio Manager will provide leadership and oversight of the day-to-day operations for a designated team to drive operational excellence and ensure alignment with quality of service and device management roll-out and operations. This includes conducting an analysis of the current situation and the future requirements of the portfolio, setting specific goals and objectives aligned to the overall strategic direction, and determining priorities for planning and implementing strategies in collaboration with key partners and stakeholders.

Responsibilities
  1. Leadership and Operations
  • Provides leadership and guidance to assigned staff using effective management techniques (e.g., coaching, mentoring, delegating, building teams and managing performance) to support the achievement of required outcomes and to ensure that staff members are achieving a level of performance that meets the highest standards within their areas of function.
  • Fosters a positive working environment including seeking opportunities to reward and recognize team and individual contributions, listening to the team's concerns and enabling decision-making at the front line.
Strategic Planning
  • Develops and implements strategies to address and improve performance by identifying performance issues or other variances through the use of metrics and key performance indicators (KPIs).
  • Establishes disciplines and processes required to manage all aspects of a device lifecycle management shared service in order to minimize support costs and technical complexity while supporting Health Authority business requirements.
Collaboration and Communication
  • Develops effective partnerships with stakeholders including healthcare service providers, vendors, and outside contractors aligned with established service level agreements (SLAs).
  • Communicates effectively with stakeholders to ensure understanding and alignment with the overall strategic direction.
Requirements

To be successful as an IT Portfolio Manager at PHSA, you will require:

  • A level of education, training, and experience equivalent to a Bachelor's degree in Computer Information Systems, Information Technology, Business, or a related field, plus five (5) years recent related experience in large, complex, multi-site organizations, including a minimum of five (5) years in a progressively responsible leadership role.
  • Team player with well-developed interpersonal and communication skills and proven experience managing and coaching teams for high performance.
  • Critical thinking skills and proven ability to effectively manage human and fiscal resources.
  • Proven technology background with a solid understanding of infrastructure and technology frameworks such as Information Technology Infrastructure Library (ITIL).
  • Extensive understanding and experience managing device and related technologies. Relevant industry certifications, such as Microsoft Certified System Engineer.
Benefits

We offer a comprehensive benefits package, including:

  • Competitive salary: $95,000 - $120,000 per annum, depending on experience.
  • Access to professional development opportunities through our in-house training programs, including over 2,000 courses.
  • PHSA is a remote work-friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
  • Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.
  • PHSA is committed to employment equity, encouraging all qualified individuals to apply.
About Us

The Provincial Health Services Authority (PHSA) plans, manages, and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Cultivate partnerships – Serve with purpose.