Senior Banking Customer Service Representative

6 days ago


Prince George, British Columbia, Canada CWB Financial Group Full time
About the Role

We are seeking a highly skilled and customer-focused Banking Customer Service Representative to join our team at CWB Financial Group. As a key member of our team, you will be responsible for providing exceptional customer service and building strong relationships with our clients.

Key Responsibilities
  • Deliver outstanding customer experiences through proactive communication and problem-solving skills.
  • Identify and capitalize on opportunities to provide full-service solutions to clients, driving business growth and customer satisfaction.
  • Develop and maintain a deep understanding of our banking products and services, enabling you to provide expert advice and guidance to clients.
  • Collaborate with colleagues to achieve team goals and objectives, fostering a positive and inclusive work environment.
  • Stay up-to-date with industry trends and developments, applying this knowledge to enhance client experiences and drive business success.
What We Offer

At CWB Financial Group, we are committed to providing a supportive and inclusive work environment that enables our employees to thrive. As a Banking Customer Service Representative, you can expect:

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development, including training and mentorship programs.
  • A dynamic and collaborative work environment, with a focus on teamwork and open communication.
  • A commitment to diversity, equity, and inclusion, with a focus on creating a workplace that values and respects all employees.
Requirements

To be successful in this role, you will need:

  • Post-secondary education and/or relevant work experience in a customer-facing role.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and colleagues.
  • A strong understanding of banking products and services, with a willingness to learn and develop your knowledge.
  • Proven problem-solving and analytical skills, with the ability to think critically and make sound decisions.


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